ServiceNow SAM SME

Role & responsibilities

• Define and maintain asset data structures aligned with ServiceNow CMDB and CSDM.
• Ensure data model supports cross-domain asset visibility (hardware, software, OT, network).
• Evaluate existing ITAM and HAM processes.
• Conduct gap analyses and maturity assessments using frameworks such as Gartners ITAM maturity model.
• Design and implement Software Asset Management (SAM) processes for end-user and developer environments.
• Integrate with software discovery tools to ensure licensing compliance and optimization.
• Extend asset management practices into the OT and network infrastructure domains
• Coordinate with OT/ICS teams to harmonize IT and OT asset lifecycle tracking.
• Redesign ServiceNow asset workflows to improve lifecycle traceability, exception handling, and process automation.
• Collaborate with Process Owners and Governance to align workflows with compliance and audit readiness.
• Identify automation and improvement opportunities across the asset lifecycle (procurement to retirement).
• Leverage AI/ML and AIOps insights to enable predictive asset lifecycle interventions.

Preferred candidate profile

• 12 + years hands on software development experience in ServiceNow, IT Asset Management with a focus on ServiceNow platform.
• Proven experience in implementing ServiceNow ITAM, HAM, SAM Pro, and CMDB modules.
• Deep understanding of asset lifecycle management across IT, software, and OT domains.
• Familiarity with industry standards: ITIL v4, ISO/IEC 19770, NIST CSF.
• Experience in working with cross-functional teams including IT Operations, Security, and Finance.
• Strong analytical, documentation, and stakeholder communication skills.
• ServiceNow Certified Implementation Specialist SAM.
• Knowledge of discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, etc.)
• Experience with CSDM and data normalization techniques.
• Familiarity with automation and orchestration tools for asset tasks.