ServiceNow Platform Engineer

Responsibilities:

• Execute platform upgrades, patching, and post-upgrade validations
• Monitor instance health and performance; proactively address performance and stability issues
• Manage instance cloning activities, including preserve rule configuration and post-clone checks
• Install, configure, and support MID Servers, covering both infrastructure and agent-level functionality
• Develop and maintain custom applications, flows, business rules, UI policies, script includes, and other platform components using JavaScript and Glide APIs
• Support integrations via REST, SOAP, and MID Server orchestration with a focus on secure implementation
• Manage credential-related configurations and authentication integrations using Azure AD and LDAP
• Implement and enforce ServiceNow security best practices across the platform
• Coordinate with networking and security teams to validate firewall rules, proxies, DNS, and certificates required for MID Server and platform operations
• Contribute to CI/CD efforts through code deployment, automated testing, and change management
• Maintain detailed documentation for platform configurations, system architecture, and standard procedures

Requirements:

• At least 3 years of development experience on the ServiceNow platform
• Advanced scripting skills with strong knowledge of JavaScript, Glide APIs, and ServiceNow development patterns
• Solid experience with platform administration tasks including upgrades, cloning, and performance optimization
• Expert-level understanding of MID Server setup, maintenance, and troubleshooting
• Familiarity with secure authentication systems such as Azure AD and LDAP
• Understanding of network concepts (firewalls, proxies, DNS, certificates) relevant to platform and MID Server operations
• Exposure to Agile or DevSecOps methodologies, including CI/CD pipelines
• Strong problem-solving and communication skills

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) strongly preferred
• Additional certifications such as Certified Application Developer, Discovery, or IntegrationHub a plus
• Experience working with ITSM and ITOM modules in enterprise environments

Additional Requirement:

• Must be able to work during EMEA business hours (3 PM 11 PM) to support distributed global teams and platform operations

This is an opportunity to join a technically driven team and play a key role in ensuring the stability, security, and continuous improvement of a critical enterprise ServiceNow environment.