ServiceNow Lead

Job Summary:

ServiceNow Developer

Roles & Responsibilities:

• Design, develop, and implement ServiceNow solutions with a focus on

  ITSM

  and

  CSM

  modules.
• Develop and customize applications using

  JavaScript

  ,

  Glide

  ,

  UI Policies

  ,

  Business Rules

  , and

  Client Scripts

  .
• Create and maintain

  flows

  using

  Flow Designer

  and configure

  Playbooks

  for guided user experiences.
• Develop and optimize

  workflows

  to automate business processes and improve service delivery.
• Integrate ServiceNow with third-party tools and APIs using

  REST

  ,

  SOAP

  , and

  MID Servers

  .
• Perform end-to-end development and configuration of platform features and capabilities.
• Troubleshoot and resolve issues related to ServiceNow implementations, integrations, and customizations.
• Collaborate with cross-functional teams including business analysts, IT support, and project managers to gather requirements and deliver solutions.
• Follow best practices and maintain code quality, documentation, and version control.
• Stay updated with new ServiceNow features and releases to incorporate into development practices.

Required Skills & Qualifications:

• Proven experience with

  ServiceNow platform development

  .
• Expertise in

  ITSM

  modules such as Incident, Problem, Change, Knowledge, and Request Management.
• Hands-on experience with

  Customer Service Management (CSM)

  .
• Strong skills in

  JavaScript

  and ServiceNow

  scripting

  (client/server side).
• Proficiency in building

  flows using Flow Designer

  and creating

  Playbooks

  .
• Experience in developing and maintaining

  ServiceNow workflows

  .
• Demonstrated ability to build

  REST/SOAP integrations

  and manage external system connections.
• Understanding of

  ServiceNow architecture

  , data model, and security features.
• ServiceNow certifications such as

  Certified System Administrator

  ,

  Certified Application Developer

  , or

  Certified Implementation Specialist

  (preferred).