ServiceNow IVR & EDM Product Analyst | Walkin | Bang | 19th July

Coventine Digital

6 - 8 years

6 - 12 Lacs

Bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

Agile/Scrum Integration JSON/XML ESM EDM REST/SOAP APIs Servicenow IVR systems

Work Mode

Work from Office

Job Type

Full Time

Job Description

Note: less-than 6+ years profiles will be rejected.

Work from office

Face to face interview only.

Required Skills and Experience:

Strong hands-on experience with
ServiceNow
(especially CSM, EDM, and integrations).
Experience working with
IVR systems
(e.g., Genesys, Avaya, Cisco, Amazon Connect).
Solid understanding of
Enterprise Data Management (EDM)
principles, data modeling, and metadata management.
Familiarity with
REST/SOAP APIs
,
JSON/XML
, and system integrations.
Strong analytical, communication, and documentation skills.
Experience working in
Agile/Scrum
environments.

Preferred Qualifications:

ServiceNow certifications (e.g., CSA, CIS-CSM, or CIS-ITSM).
Experience with voice bots, AI-powered IVR, or conversational IVR technologies.
Exposure to
data governance frameworks
and tools (e.g., Collibra, Informatica).
Background in Telecom, Finance, or IT Services industry.

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