13 Ivr Systems Jobs

Role Overview: As the Process Lead - Helpdesk Experience at Dr. Reddys Laboratories Ltd., your primary responsibility will be designing and managing a seamless, multi-channel employee support experience through HR Direct. Your role includes enhancing Tier 0 and Tier 1 resolution, promoting self-service capabilities, driving digital channel adoption, and ensuring efficient query handling. You will lead process documentation, user journey mapping, knowledge management, and continuous improvement initiatives to enhance employee experience and service excellence. Key Responsibilities: - Design and enhance helpdesk services across IVR, Live Chat, telephony, and ESS platforms. - Drive Tier 0 adopt...

As an experienced and certified Cisco Contact Center engineer, you will be responsible for providing technical expertise in Unified Communications and Contact Center solutions. Your role will include client consultation, planning, designing, implementing, and supporting IP-based call center solutions. You will be tasked with developing and implementing technical architectures, analyzing existing networks, and recommending solutions to enhance performance. Your responsibilities will also involve setting up, configuring, and testing various components of the Cisco IP Contact Center, such as Cisco Call Manager, IVR, Cisco Intelligent Contact Manager, CVP, Workflow Management systems, and Call r...

As an Operation Executive at Brainguru Technologies Pvt Ltd, you will be responsible for managing incoming calls, handling leads, and effectively communicating our services to both new and existing customers. Your role will require strong communication skills and a basic understanding of digital marketing. You will be tasked with promptly and professionally managing customer inquiries via phone, qualifying, following up, and managing leads through various channels, and presenting our IVR, digital marketing, and real estate services to clients. Your focus on delivering exceptional customer service, coordinating with internal teams for smooth operations, and generating reports for process impr...

As an IVR and Contact Center Systems Specialist at NETGEAR, you will play a crucial role in managing and optimizing IVR systems and contact center platforms to enhance customer experience and operational efficiency. Your responsibilities will include designing, implementing, and maintaining IVR applications, managing multilingual audio IVR prompts, administering contact center systems, analyzing performance metrics, integrating systems with CRM and other applications, ensuring compliance with regulations, and collaborating with cross-functional teams to gather requirements and provide support and training to end-users. Key Responsibilities: IVR System Management: - Design, implement, and mai...

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. W...

As a Lead IVR Systems Manager at our company, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will collaborate with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Working closely with development teams, you will ensure timely delivery and alignment with technical standards. Managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives will be key responsibilities. Your role will also involve defining and monitoring success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates....

As a Lead IVR Systems Manager, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will be responsible for collaborating with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Your key responsibilities will include managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives. Additionally, you will define and monitor success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates. You will oversee IVR testing, ensuring production readiness, and driving continuous improvement to ensure...

Key Responsibilities Verify patient insurance eligibility and benefits via payer portals, IVR, and live calls. Confirm policy details: coverage status, co-pays, deductibles, co-insurance, out-of-pocket limits, and prior authorization requirements. Document verification results accurately in client systems or EMRs. Coordinate with internal billing and coding teams to ensure clean claims submission. Update payer and patient details based on verification findings. Follow HIPAA and data security guidelines at all times. Meet daily productivity and accuracy targets. Escalate discrepancies or issues to the supervisor promptly. Qualifications & Skills Graduate in any stream (preferred: commerce, li...

Note: less-than 6+ years profiles will be rejected. Work from office Face to face interview only. Required Skills and Experience: Strong hands-on experience with ServiceNow (especially CSM, EDM, and integrations). Experience working with IVR systems (e.g., Genesys, Avaya, Cisco, Amazon Connect). Solid understanding of Enterprise Data Management (EDM) principles, data modeling, and metadata management. Familiarity with REST/SOAP APIs , JSON/XML , and system integrations. Strong analytical, communication, and documentation skills. Experience working in Agile/Scrum environments. Preferred Qualifications: ServiceNow certifications (e.g., CSA, CIS-CSM, or CIS-ITSM). Experience with voice bots, AI...

Lead WFM strategy for OMNI channel migration; optimize call routing using Amazon Connect; ensure real-time traffic management and service level adherence across contact centers. Strong analytical, communication, and collaboration abilities. Required Candidate profile Experienced in WFM, call routing (Amazon Connect), capacity planning, IVR; strong analytical, communication skills; Bachelor's required, MBA/MS preferred, project management a plus.

Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex...

Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex...

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training ph...