ServiceNow ITOM Architect

Job Title: ServiceNow ITOM Architect

Location: WFH / Hybrid

Experience - 9+ years

Working days – 5days (9 to 6pm or 10 to 7pm)

Salary - 35 to 40lpa

Overview:

We are seeking a highly skilled ServiceNow ITOM (IT Operations Management) Architect to lead the design, implementation, and optimization of ITOM solutions. The ideal candidate will have deep expertise in ServiceNow’s ITOM suite, including Discovery, Event Management, Service Mapping, Orchestration, and Cloud Management.

• Key Responsibilities:
• Architect and implement ServiceNow ITOM solutions, ensuring alignment with business and IT strategy.
• Develop end-to-end solutions for IT operations, including CMDB, Discovery, Service Mapping, Event Management, and AIOps.
• Define best practices for ITOM modules and drive automation across IT operations.
• Work closely with IT, security, cloud, and infrastructure teams to drive adoption and maximize value.
• Act as a subject matter expert (SME) in ServiceNow ITOM for stakeholders and executive leadership.
• Guide and mentor developers and administrators on ITOM best practices.
• Ensure compliance with IT governance, security, and regulatory requirements.
• Define and maintain CMDB data models, CI relationships, and policies.
• Monitor performance and recommend improvements to optimize IT operations.
• Qualifications & Skills:
• ServiceNow ITOM Expertise:
• Extensive experience in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management).
• Strong knowledge of CMDB, ITSM, ITIL, and AIOps principles.
• Experience with multi-cloud environments (AWS, Azure, GCP) and their integration with ServiceNow.

• Technical Skills:
• Hands-on experience in ServiceNow development (Scripting, REST/SOAP APIs, Workflows, UI Policies, etc.).
• Strong knowledge of networking, servers, databases, and IT infrastructure.
• Familiarity with monitoring tools (SolarWinds, Splunk, Dynatrace, etc.) and IT automation solutions.
• Certifications (Preferred):
• ServiceNow Certified CIS on Discovery/Event/Service Mapping
• ITIL v4 Certification
• Cloud Certifications (AWS, Azure, GCP)

Experience:

• 9+ years of experience in ServiceNow architecture, ITOM, or IT infrastructure roles.
• Strong background in enterprise IT operations, cloud technologies, and automation.

Job Types: Full-time, Permanent

Application Question(s):

• Are you qualified with Diploma/Degree in Graducation or relevant field?
• are you most comfortable with location WFH / Hybrid?
• what is your current annual salary / ctc?
• what is your expected annual salary / ctc?
• How many years of Proven experience in ServiceNow architecture, ITOM, or IT infrastructure roles and

Strong background in enterprise IT operations, cloud technologies, and automation.

• what is your notice period? (in days)
• How would you rate yourself on a scale of 1 to 10?" between your experience /skills & as required experience in job descriptions?

Work Location: In person