ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM) Specialist

As a ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM) Specialist at Neev Systems, you will be responsible for designing, developing, implementing, and supporting solutions within the ServiceNow platform, specifically focusing on ITOM and ITSM modules. Your role will involve collaborating with stakeholders to understand business requirements and deliver streamlined solutions that enhance operational efficiency and user experience. **Key Responsibilities:** - Design, develop, and implement solutions within ServiceNow ITOM and ITSM modules to meet business requirements. - Configure and customize ITOM and ITSM workflows, forms, reports, and dashboards for optimal functionality. - Collaborate with stakeholders to gather requirements, define technical specifications, and prioritize enhancements. - Develop integrations between ServiceNow and other systems to automate processes and data exchange. - Conduct testing, debugging, and troubleshooting of ITOM and ITSM solutions for optimal performance. - Provide ongoing support and maintenance for ITOM and ITSM implementations, including incident resolution. **Qualifications Required:** - Bachelor's degree in Computer Science, Information Technology, or a related field. - 4+ years of experience in ServiceNow development, with expertise in ITOM and ITSM. - Proficiency in JavaScript, HTML, CSS, and other web technologies. - Experience with ServiceNow scripting languages such as Glide, Jelly, and AngularJS. - Ability to translate business requirements into technical solutions. - Strong problem-solving skills, attention to detail, and excellent communication skills. - ServiceNow certification(s) in ITOM and/or ITSM are preferred. If you are passionate about IT Operations Management and IT Service Management, possess the required qualifications and experience, and are eager to contribute to a dynamic team, we encourage you to apply for this position.,