ServiceNow Integration UI Builder Playbook CIS CSM dispute management FSO experience Manager

As a Solution Architect at EY GDS-ServiceNow team, you will be responsible for designing, mapping client requirements, and ensuring smooth project delivery. Your role will involve assessing current processes, identifying solution options, defining requirements, determining integrations, and developing architecture and plans. You will lead the ServiceNow development team, oversee platform configuration, customization, and integration, and implement workflows to enhance user experience and operational efficiency. Collaboration with stakeholders, documentation, data management, system testing, and staying updated on industry trends are key aspects of this role. **Key Responsibilities:** - Lead and manage the ServiceNow development team, providing guidance and mentorship. - Oversee design, configuration, and customization of the ServiceNow platform. - Develop and implement service request fulfilment workflows, drive integrations with third-party systems, and collaborate with business stakeholders. - Manage data loading, maintenance, and optimization of dashboards, reports, and performance analytics. - Analyze user stories, enhance system capabilities, and conduct system testing. - Stay updated on ServiceNow features and trends, providing strategic recommendations for continuous improvement. **Skills And Attributes For Success:** - 8-10 years of experience in ServiceNow development and administration. - Expertise in integration, UI Builder, Playbook, and CSM. - Strong understanding of ServiceNow modules, functionalities, and best practices. - Excellent leadership, communication, and problem-solving skills. - Good to have CIS-CSM or IRM. In addition to technical skills, the ideal candidate will possess commercial acumen, enthusiasm to learn, and the ability to work in a fast-moving environment. The role offers an opportunity to be part of a market-leading, multi-disciplinary team and work with EY ServiceNow practices globally across various industries. **Education Level:** - High School Diploma/GED, Technical Diploma, - Associates degree/College Diploma, - Non-Degree Program, Bachelors Degree, - Masters Degree, Doctorate Degree, Higher Degree, Other Bachelors or Masters. At EY, you will have the opportunity to work on inspiring projects, receive support and coaching, develop new skills, and progress your career. The company values personal development, individual progression plans, and offers a flexible work environment. EY is dedicated to building a better working world by creating new value for clients, people, society, and the planet.,