ServiceNow Engineer - ITOM/CMDB Module

About The Role

Key Responsibilities

ITOM & CMDB Focus :

• Design, implement, and maintain ServiceNow ITOM solutions including Service Mapping, Discovery, and Event Management.
• Develop and manage CMDB architecture, ensuring alignment with CSDM (Common Service Data Model) standards.
• Lead efforts for Google Cloud-based Discovery and Mapping (experience with GCP-specific discovery is a strong plus).
• Automate ITOM processes and integrations leveraging tag-based service mapping.
  

Integrations & Platform Engineering

• Build and maintain integrations using REST APIs, SOAP, IntegrationHub, and ServiceNow Spokes.
• Collaborate with cross-functional teams to define and implement custom integration solutions with third-party systems.
• Ensure security, performance, and scalability of all integrations.
  

Broad Platform Expertise

• Work across ServiceNow modules such as :
• Customer Service Management (CSM)
• HR Service Delivery (HRSD)
• Financial Services Operations (FSO)
• Understand ServiceNow ITSM fundamentals and how various modules integrate with ITOM.
  

Required Skills & Qualifications

• 5+ years of hands-on experience with ServiceNow platform.
• Proven experience in ServiceNow ITOM, including Discovery, Event Management, and Service Mapping.
• Strong understanding of CMDB and CSDM frameworks.
• Experience developing and integrating using REST/SOAP APIs.
• Exposure to Google Cloud Platform (GCP) in the context of ServiceNow discovery (preferred).
• Strong scripting skills (JavaScript) and knowledge of integration best practices.
• Familiarity with CSM, HRSD, or FSO modules is highly desirable.
• ServiceNow certifications (ITOM, Admin, Developer) are a plus.