ServiceNow DevOps Engineer

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer societys needs – today and in the future.

Purpose of the Job

As a ServiceNow DevOps Engineer, you will be part of a small, agile team operating in a DevOps model, responsible for the operational excellence, stability, and continuous improvement of the ServiceNow platform. This includes IT modules (ITSM, SPM) and a suite of business-critical scoped applications (Finance, Logistics, Procurement, MDM, MLM). You will handle incidents, service requests, and changes, monitor platform health, and contribute to project delivery. The role requires a proactive mindset, strong analytical skills, and a passion for learning and innovation.

About the job (Job Responsibilities)

• Handle ServiceNow incidents, service requests, and change requests (standard, normal, emergency) across IT and business modules.
• Ensure timely resolution and documentation of tickets in line with SLAs.
• Act as a first point of escalation for complex issues from L1 support or business users.
• Maintain and update platform documentation, knowledge articles, and CMDB records.
• Collaborate with developers, architects, and business analysts on enhancements and new implementations.
• Support testing, deployment, and hyper care activities.
• Participate in agile ceremonies such as sprint planning, reviews, and retrospectives.
• Identify and implement opportunities for automation and process optimization.
• Stay up to date with ServiceNow releases and recommend relevant features or upgrades. Contribute to platform governance and best practices.
• Log, investigate, and resolve ServiceNow incidents and service requests within agreed SLAs. • Execute and document standard, normal, and emergency changes in accordance with change management procedures.
• Monitor platform performance dashboards and integration health checks.
• Perform root cause analysis for recurring issues and propose preventive measures.
• Collaborate with developers to test and deploy new features or fixes.
• Identify automation opportunities and contribute to scripting or workflow improvements.
• Stay informed about new ServiceNow releases and assess impact on current environment.
• Take ownership of knowledge management by capturing, updating, and promoting documentation of known issues, workarounds, and standard procedures.

We believe you bring (Education & Experience)

• Professional with at least 5 years of experience in the IT sector.
• Master / bachelor’s degree in business management, computer science, computer engineering, or a related field of study.
• Background: IT consulting, IT architect, or business role with IT affinity or experience (e.g. supply planner, S&OP or ISC management).
• Deep understanding of ServiceNow platform capabilities and architecture.
• Proficiency in ITSM, SPM, and scoped applications.
• Familiarity with scripting (JavaScript), REST APIs, and integrations.
• ServiceNow Platform Administration: Managing users, roles, groups, ACLs, and configurations. ITSM Module Expertise: Incident, Problem, Change, Request, and Knowledge Management.
• SPM (Strategic Portfolio Management): Familiarity with demand, project, and resource management modules.
• Scoped Application Support: Understanding of custom apps for Finance, Logistics, Procurement, MDM, MLM.
• Scripting: JavaScript (client/server-side), Glide API, Business Rules, Script Includes.
• Integration Skills: REST/SOAP APIs, Integration Hub, MID Server.
• Monitoring & Alerting: Use of ServiceNow Performance Analytics, Health Scan, or external tools like Splunk, Dynatrace, etc.
• DevOps Tooling: Familiarity with CI/CD pipelines, Git, Jenkins, or ServiceNow’s ATF (Automated Test Framework).
• Agile Practices: Working in sprints, using tools like Azure DevOps or Jira.
• ITIL Foundation Knowledge: Especially around incident, change, and request management. Agile/DevOps Mindset: Iterative delivery, continuous improvement, and cross-functional collaboration.
• Documentation & Knowledge Management: Creating and maintaining KB articles, SOPs, and platform documentation.

nouryon.com/careers/how-we-hire/

We look forward to receiving your application!

We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.

We’re looking for tomorrow’s Changemakers, today.

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

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