Posted:2 months ago|
Platform:
Work from Office
Full Time
1. Knowledge on ITSM modules.
2. Service Catalog, Record producers and Request Workflow Design and Configuration.
3. Enhance existing functionality using Business Rules, Client Scripts, UI Policies, UI Actions, UI pages, Script Includes, and Access Control Lists.
4. Creation of new Process Flows, Import Sets, Transform Maps.
5. Creation of update sets and moving them from one environment to another.
6. Administration of the users, groups, user groups and Roles.
7. SLA Configurations
8. Customizing the forms and lists of the incident, problem, change, Requested Item tables.
9. Importing the Configuration items using Import sets and maintaining CMDB.
10. Generating customized reports and scheduling of the reports as per client requirements.
11. Creation of dashboards
12. Post Go live Support
Tata Consultancy Services
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