ServiceNow Business Analyst

As a Business Analyst with 5-9 years of experience, you will be responsible for the following key responsibilities: - Minimum 5 years of experience working as Business Analyst/ BSA on any one of ITSM, ITOM, SPM, EA(APM) modules in ServiceNow - Must have exposure to end-to-end ITOM(Discovery, Service Mapping, CSDM, Event Management) implementations and well-versed with ITOM functionalities - Work with business and IT stakeholders to gather requirements - Familiar with ServiceNow upgrades, Platform performance - Analyze business problems to design and document solutions upfront with technical and creative teams - Provide recommendations to streamline and optimize processes during requirements sessions and align with the overall Catalog framework - Document full requirements, including form layout, fields, and workflows - Well-versed with Agile deliverables of stories, epics, features, etc. - Expertise in managing product backlogs and reporting - Partner with the ServiceNow Application Architect and development team to determine the best technical solution - Perform testing in pre-Prod environments to ensure documented requirements are met. Define test cases and acceptance criteria - Keep stakeholders informed on request status and timelines - Assist with the development and delivery of end-user training - Perform business analyst activities related to the continued growth of the ServiceNow platform, including the deployment of additional modules and functionality Your skills should include: - Establishing and communicating the project mission and objectives to all stakeholders - Significant experience working with ServiceNow applications - Collaborating with other teams and pillars on ITSM, ITOM, EA, and SPM modules - Experience with the development and implementation of ServiceNow ITSM modules like Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, or other ITSM applications - Effective prioritization, negotiation skills, and high energy - Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization - Strong interpersonal skills and ability to build positive relationships with key stakeholders - Strong analytical and problem-solving skills - Knowledge of agile methodology No additional details of the company were provided in the job description.,