ServiceNow Architect

ServiceNow Architect

Exp: 10 years and above

Location: Hyderabad/ Coimbatore

About the Role

Lead the overall technical roadmap and architecture for ServiceNow implementations, ensuring solutions are scalable, efficient, and aligned with IT and business strategies.

Responsibilities

• Develop comprehensive architecture design specifications and documentation, including technical and system diagrams.
• Provide expert technical leadership and guidance on leading practices, platform capabilities, and design principles.
• Lead, mentor, and guide development and administrative teams through the project lifecycle.
• Design and implement strategic architecture across ServiceNow modules, including ITSM, FSM, CSM, and ITOM.
• Define and document technical architecture for integrations, data flows, and API integrations with other systems.
• Provide technical leadership for the entire platform lifecycle, including customization, optimization, and ongoing maintenance.
• Drive improvements in operational efficiency through high-quality ServiceNow implementations and workflows.

Qualifications

• Deep hands-on experience with core ServiceNow functionalities and administration.
• Strong expertise in ITSM, FSM, CSM, and ITOM modules.
• Experience in defining technical architecture, technical roadmaps, and data flows.
• Proficiency with integrations, including REST APIs and Integration Hub orchestrations.
• Strong understanding of Agile methodologies like Scrum for project delivery.
• Ability to create comprehensive technical documentation.
• Excellent written and verbal communication skills to effectively engage with both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities.

Required Skills

• Certifications Preferred: ServiceNow Certified System Administrator (CSA), ITIL v3/v4 certification.