ServiceNow Architect

Job Description

Job Title: ServiceNow Architect Position: Architect Experience: 12-15 Years Years Category: Software Development/ Engineering Main location: Bangalore Position ID: J0125-1366 Employment Type: Full Time Job Description: A skilled and experienced ServiceNow Developer/Architect to design, implement, and optimize solutions across multiple ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Governance, Risk, and Compliance (GRC), Configuration Management Database (CMDB), Software Asset Management (SAM), Hardware Asset Management (HAM), Generative AI (Gen AI), and system integrations. This role requires a deep understanding of ServiceNow capabilities, best practices, and customization to align with business requirements and drive digital transformation. : 1.ITSM (IT Service Management): oConfigure and enhance core ITSM modules, including Incident, Problem, Change, and Request Management. oDevelop custom workflows, automations, and integrations to improve IT service delivery. oCollaborate with service owners to optimize user experience and process efficiency. 2.ITOM (IT Operations Management): oImplement and optimize ITOM capabilities, including Discovery, Service Mapping, Event Management, and Orchestration. oEnhance monitoring, alerting, and automated responses to improve service uptime and operational resilience. oIntegrate ITOM with existing infrastructure to support automated workflows and event-driven responses. 3.HRSD (Human Resources Service Delivery): oConfigure and manage HR case management, employee self-service portals, and knowledge management. oEnable workflows to automate onboarding, offboarding, and other HR processes to streamline employee services. oCollaborate with HR teams to ensure adherence to compliance, data privacy, and security standards. 4.GRC (Governance, Risk, and Compliance): oDesign and implement GRC workflows to support policy and compliance management, risk assessment, and audit tracking. oAutomate risk reporting, assessments, and governance processes to enhance regulatory compliance and risk mitigation. oIntegrate GRC with other systems for real-time monitoring and reporting. 5.CMDB (Configuration Management Database): oDevelop, optimize, and maintain a robust CMDB to ensure accurate asset and service data. oImplement CI relationships, manage CMDB health, and utilize the CSDM (Common Service Data Model). oSupport alignment of CMDB with ITSM and ITOM processes to ensure effective data consistency and utilization. 6.SAM (Software Asset Management) & HAM (Hardware Asset Management): oManage SAM/HAM processes, including license compliance, software/hardware tracking, and audit readiness. oAutomate asset lifecycle management, optimize licensing, and reduce asset-related risks. oIntegrate SAM/HAM with other modules to create an end-to-end asset management solution. 7.Generative AI (Gen AI): oUtilize Gen AI capabilities to enhance ServiceNow modules, including virtual agent responses and predictive analysis. oIntegrate AI-based automation to enhance self-service, incident categorization, and resolution. oIdentify and apply AI-driven insights to optimize workflows and reduce operational workloads. 8.Integrations: oDesign and implement integrations with third-party systems and applications, including REST, SOAP, APIs, and custom integrations. oEnsure secure, scalable, and reliable integrations that facilitate seamless data exchange across platforms. oTroubleshoot integration issues and monitor performance to ensure minimal downtime. Qualifications: Education: Bachelor s degree in Computer Science, Information Systems, or related field. Experience: 12 - 15 years of experience in ServiceNow Solution design, implementation, development and administration, with a deep understanding of multiple modules. Certifications: Preferred certifications include ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (for ITSM, ITOM, HRSD, GRC), and experience with Integration Hub. Technical Skills: Proficiency in JavaScript, ServiceNow Scripting, Flow Designer, REST/SOAP, and API integrations. Worked on solution designs Soft Skills: Strong analytical, problem-solving, and communication skills; ability to work collaboratively with cross-functional teams and stakeholders. Worked with client senior management. Additional Requirements: Proven experience in ServiceNow customizations, workflow automation, and performance optimization. Familiarity with Agile methodologies and DevOps practices. Strong understanding of ITIL practices and frameworks, particularly for ITSM and ITOM modules. Prior experience working with Generative AI tools and technologies within ServiceNow is a plus. Skills: English ServiceNow Core System ServiceNow implementation ServiceNow .