Service Technician

For an Kerala's Leading Home Automation Company

Responsibilities

• Taking ownership of customer complaints reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system complaints. ·
• Following standard procedures for proper escalation of unresolved complaints to the appropriate internal teams. ·
• Ask customers targeted questions to quickly understand the root of the problem.
• Talk clients through a series of actions, either via phone, email or chat, until customer is satisfied with the solution and gets machine on. ·
• Once a complaint is allotted by channel, acknowledge the customer. And obtain further details like type of complain and discuss action plan to solve it. ·
• Ensure all complaints are properly logged. ·
• Prioritize and manage several open complaints at one time. ·
• Document technical knowledge in the form of notes and manuals ·
• Maintain jovial relationships with clients
• Any task assigned by management.

Requirements:

• Diploma / ITI / Bachelor’s degree in electrical engineering or a related field.
• Freshers / 1+ years of experience in Home / Hotel / Hospital / Industrial automations or CCTV related security products service engineers.
• Strong knowledge of home automation systems, protocols, and standards
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Education: Diploma / ITI / Degree

Experience: Freshers / 1+ Years

Salary: Starting ₹20000

Location: Kochi

*** Immediate Joining ***

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• Diploma (Preferred)

Experience:

• CCTV Service Technician: 1 year (Preferred)
• Home / Hotel / Hospital / Industrial automations: 1 year (Preferred)

Work Location: In person