Service Specialist - SCADA

Role Summary

In this role, you will have end-to-end responsibility on the Software System Integration part of large and complex IT projects associated to the management of electrical grid Transmission, Distribution and Market to meet the schedule, cost and quality commitments.

In the context of Software Solutions (SWS) projects execution within the Services organization, the Solution Integrator makes sure all the various software applications and databases used for a Solution work together without compromising overall information system integrity. To accomplish this role the Senior Solution Integrator must be able to communicate effectively and work collaboratively with Implementation Services teams including Delivery Managers, Software Factories, Delivery Centers, and with the customer.

Main job responsibilities:

• Software applications installation, configuration, and troubleshooting.
• Software solutions customization.
• Databases installation and configuration.
• Systems implementation and performing the acceptance tests (on site, with the customer)
• Integration Testing to identify the issues as solution configuration issue or product defects

Qualifications / Requirements

• Engineer, Master or Bachelor's degree from an accredited university or college (or a high school diploma / General Educational Development with proven years of experience in Services).
• Ideal subjects: Computer Science, IT Networking, Software Integration and Deployment.
• Basic knowledge of software systems integration, development, testing and commissioning.
• Basic technical knowledge is expected in the following domains, ordered by priority:
• Windows Server 2016/2019/2022 and/or RHEL 7/8 configuration and administration
• Basic Knowledge of Software configuration and deployment management
• Scripting development with any of the following: PowerShell/Perl/ Python/batch/bash
• Relational databases: SQLServer/Oracle
• Troubleshooting skills
• Fluent in English
• Ability and willingness to travel

Desired Characteristics

• Technically good performer who can integrate and test complex software systems to completion with a minimal supervision
• Excellent communication skills (verbal and written)
• Rigorous, methodical, well organized and self-disciplined
• Take initiatives, good trouble-shooter and autonomous
• Adaptability, reactivity and Availability
• Ability to analyze complex topics and make a verbal/written synthesis
• Ability and willingness to travel

Network & Links

• Internal: Operations, Product Development, Tendering, and Maintenance & Support
• External: Customers, Partners

Performance Measurement

• On Time Delivery
• Costs deviation + Committed budget (effort) deviation
• Software Delivery Processes Compliance
• Customer Satisfaction

In collaboration with Methods & Tools

• Drive excellence in execution through continuous improvement and change management to implement competitiveness improvement initiatives (costs base reduction, lead time reduction, DevOps framework, productivity improvement, quality improvement)
• Monitor the efforts performance measurement indicators

In collaboration with Maintenance & Support

• Ensure a smooth transfer to maintenance of ending projects through coordinated knowledge transfer.
• Can be solicited to provide some back-end support to maintenance team as part of the maintenance contract

Customer Management

• Comply and contribute to elaboration of relevant Quality Procedures, work instructions and Processes in Quality Management System
• Report or resolve any process non-conformances in a timely manner

Health and Safety

• Sets the example by demonstrating the proper acts and actively observes work conditions.
• Routinely observes routines and behaviors of others and provides immediate feedback regarding unsafe behavior and celebrates achievements or safe behaviors.
• Actively and routinely promotes the identification of hazards and near misses.