Critical Incident, Change and Problem Lead Ciena

5.0 - 9.0 years

0 Lacs

haryana

On-site

As the global leader in high-speed connectivity, Ciena is dedicated to prioritizing a people-first approach. Our culture revolves around providing a flexible work environment that promotes individual growth, well-being, and a sense of belonging. We are a technology company that emphasizes our humanity, aligning our business priorities with significant social, community, and societal impacts. Join us as a Critical Incident, Problem, and Change Lead if you excel in service restoration, problem resolution, and change management. This role involves driving operational excellence, overseeing critical processes, and implementing innovative solutions to enhance service reliability. If you thrive in...

Posted 3 weeks ago

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IP Security Engineer Ericsson

3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

The role is responsible for alarm analysis, operation-maintenance, troubleshooting, and Change Request Implementation on IP nodes such as routers, switches, firewalls, load balancers, and security gateways. Additionally, it involves trouble ticket analysis and resolution of issues raised by customers or L2 teams. Fault management on all routers and switches equipment is essential, along with following up with support in case of escalated cases. You will actively supervise ITSM Ticket queues to maintain Mean Time To Restore (MTTR). Analytical skills like logical thinking, problem-solving, and handling assignments are crucial. Identifying the root cause of incidents categorized as P0/P1/P2/P3/...

Posted 1 month ago

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IP Security Senior Engineer Ericsson

5.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

Join our Team This Role is responsible for alarm analysis, operation-maintenance, troubleshooting & change request implementation on IP nodes such as routers, switches, firewalls, load balancers, and security gateways. You will also be responsible for trouble ticket analysis and resolution of trouble tickets raised by customers or L2 teams. Fault management on all routers and switches equipment will be part of your responsibilities, along with following up with support in case of raised cases. Actively supervising ITSM ticket queues to maintain MTTR will be a key aspect of your role. Analytical skills like logical thinking, problem-solving, and handling assignments are mandatory. You will ne...

Posted 2 months ago

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C2H_Network Engineer Alike Thoughts

7.0 - 10.0 years

7 - 10 Lacs

Mumbai, Maharashtra, India

On-site

Job Summary: Alike Thoughts Info Systems is seeking a skilled and experienced Network Engineer for a Contract-to-Hire (C2H) role. This position is critical for managing, deploying, and troubleshooting our network infrastructure, with a mandatory focus on Silver Peak SD-WAN solutions. You'll be responsible for maintaining network stability, implementing changes, and collaborating with various teams to ensure seamless network operations. Key Responsibilities: Deploy and configure Silver Peak SD-WAN routers (EdgeConnect appliances) , Cisco Switches, and Wireless Access Points. Utilize strong hands-on experience in configuring and troubleshooting networking protocols including BGP, OSPF, EIGRP, ...

Posted 3 months ago

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Major Incident Manager Cognizant

3.0 - 5.0 years

9 - 11 Lacs

Bengaluru

Hybrid

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 3 to 5 years of experience in Major Incident Management,Critical Incident Handling,Incident Response,ITIL Incident Management Root Cause Analysis,Incident Escalation,Service Restoration,War Room Coordination,ServiceNow,BMC Remedy,Jira Service Management,PagerDuty,ISO 20000,COBIT,Major Incident Manager,Incident Response Lead to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a c...

Posted 3 months ago

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Remote Support Engineer Ciel Hr

1.0 - 6.0 years

4 - 6 Lacs

Mumbai, Maharashtra, India

Remote

Role & responsibilities Well experienced in remote infrastructure management with the help of remote management tools Responsible for attending trouble tickets & issue calls from various customers with various help desk tools. Responsible for managing Installation, configuration, migration, of Anantas Infra Responsible for infrastructure monitoring services, routine and preventive maintenance, service restoration and provide assurance to customers. Responsible for infrastructure performance, availability, alarm, configuration and fault management. Experience in a cloud computing or thin client environment is highly desirable Experience in Virtualization Technologies is desirable

Posted 3 months ago

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