Posted:3 weeks ago| Platform: Shine logo

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Job Type

Full Time

Job Description

Role Overview: You will be responsible for providing L 3 level technical support, service restoration, fulfillment of service request, and advice to users to ensure maximum availability, performance, and utilization of knowledge. Key Responsibilities: - Provide L 3 level technical support - Restore services and fulfill service requests - Offer advice to users - Ensure maximum availability, performance, and utilization of knowledge Qualifications Required: - Graduate or undergraduate with a minimum of 2 years of experience in technical support - Experience working as a Technical Support agent demonstrating expertise in systems, support, diagnostic, and resolution,

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