5 Service Ownership Jobs

As a service owner/stream owner in our product squad at ANZ, you will be responsible for managing, enhancing, and maintaining key services that enable two key collateral management systems - greenfield and legacy - to be in sync. These services are crucial for supporting the successful provisioning of secured loans via the bank's lending processes. Your day-to-day activities will involve acting as the single point of accountability for driving the strategic direction and continuous improvement of the service. You will engage with business stakeholders to understand their needs, translate them into feature requirements, and prioritize enhancements. Additionally, you will work alongside product teams, technical analysts, and developers to ensure that designs meet business objectives, technical feasibility, and best practices. You will oversee the development and deployment of new features, ensuring timely and high-quality outcomes that align with business expectations. Building strong relationships across business, technology, and operational teams to facilitate seamless collaboration and decision-making will be a key aspect of your role. Your responsibilities will also include handing over new features to operations support, acting as an escalation point for complex incidents, identifying risks, managing dependencies, and proactively mitigating potential delivery challenges. You should have proven experience in service ownership, product management, or solution delivery within a technology environment and a strong understanding of end-to-end technology solution lifecycles. To be successful in this role, you should possess excellent stakeholder engagement and communication skills, technical expertise in solution architecture, integration, and automation, as well as a strong grasp of Agile methodologies, project management, and change management principles. Having expertise in incident management, problem resolution, and root cause analysis within an IT operations context, experience in the financial or banking sector, and exposure to process-led solution design methodologies would be beneficial. This permanent role is located in Acacia, with work hours from 7 am to 4 pm. ANZ offers a dynamic environment where you can build your future while contributing to the bank's growth and transformation. If you are looking to be part of a team that values diversity, provides flexible working options, and offers a range of benefits including access to health and wellbeing services, then this role might be the right fit for you. Qualifications required for this role include a Bachelors or Masters Degree in Computer Science, Information Technology, or Software Engineering, as well as technology certifications such as ITIL, CSPO, or PMI. If you are interested in joining ANZ and making an impact in the banking and financial services industry, you can apply for this role by visiting ANZ Careers and searching for reference number 97477.,

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. As a Tech@Lilly Service Management Process Owner for Event Management, you will play a crucial role in assisting Tech@Lilly to become the most dynamic and effective Tech organization globally. Your responsibilities will include managing critical processes required for world-class operations, leading a team to mature service capabilities, leveraging process insights, and finding innovative ways to reduce operational burdens. If you enjoy bringing leadership, influence, and organizational skills to teams, training others for success, finding unique solutions to solve complex problems, and utilizing emerging technology to optimize and simplify processes, this is the opportunity for you. In this role, you will be accountable for the overall governance, design, training, and continuous improvement of the Event Management process. You will lead a team of process managers, collaborate with stakeholders across IT and business units, drive process excellence, maintain service quality, and enhance operational efficiency. Your responsibilities will include defining process objectives, policies, and standards, ensuring process compliance, addressing non-conformance, developing and maintaining process workflows, roles, and responsibilities, driving the implementation of ITSM tools and automation, monitoring and analyzing process performance, identifying areas for improvement, developing business cases for enhancements, ensuring process and tools evolution to meet changing requirements, collaborating with stakeholders, providing guidance and support, developing and delivering training materials, maintaining up-to-date process documentation, promoting a culture of process adherence and continuous learning, defining and measuring process success metrics, preparing regular reports on process performance and improvement initiatives, presenting insights and recommendations to senior leadership, and more. You should possess exceptional problem-solving and analytical skills, strong communication and collaboration abilities, familiarity with Agile, DevOps, or Lean methodologies, a strategic and customer-focused mindset, strong organizational and prioritization skills, the ability to influence and lead cross-functional teams, proficiency in data analysis and performance reporting, experience with defining, monitoring, and improving global/enterprise processes, knowledge of service management industry best practices, previous experience with service ownership and/or leadership in process execution, skills and experience with leading a team, experience and skills in Organizational Change Management, agility and flexibility to address diverse business problems, the ability to work with various data sources and types, self-management skills with a focus on results, experience in IT Operations, Service Delivery, or IT Governance, strong project management skills, the ability to lead process improvement initiatives effectively, a Bachelor's degree in IT, Business Administration, or a related field, 7+ years of experience in IT Service Management or a related discipline, a proven track record in managing or owning Event Management processes, strong knowledge of ITIL v3/v4 frameworks demonstrated by ITIL certification, experience with ITSM tools such as ServiceNow, Jira, or BMC Remedy, and 12+ years of experience leading services/teams or service management process execution. This position requires travel of 5% or less and is located in Hyderabad, India. Lilly IT builds and maintains capabilities using cutting-edge technologies to advance the purpose of creating medicines that make life better for people worldwide. The Global IT Service Management Office leads IT operational practices across the IT function to deliver best-in-class IT services. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Lily is dedicated to ensuring equal opportunities for individuals with disabilities in the workforce.,

Join the Agentforce team in AI Cloud at Salesforce and make a real impact with your software designs and code! This position requires technical skills, outstanding analytical and influencing skills, and extraordinary business insight. It is a multi-functional role that requires building alignment and communication with several engineering organizations. We work in a highly collaborative environment, and you will partner with a highly cross-functional team comprised of Data Scientists, Software Engineers, Machine learning engineers, UX experts, and product managers to build upon Agentforce, our cutting edge new AI framework. We value execution, clear communication, feedback and making learning fun. Your impact - You will: Architect, design, implement, test, and deliver highly scalable AI solutions: Agents, AI Copilots/assistants, Chatbots, AI Planners, RAG solutions. Be accountable for defining and driving software architecture and enterprise capabilities (scalability, fault tolerance, extensibility, maintainability, etc.) Independently design sophisticated software systems for high-end solutions, while working in a consultative fashion with other senior engineers and architects in AI Cloud and across the company Determine overall architectural principles, frameworks, and standards to craft vision and roadmaps Analyze and provide feedback on product strategy and technical feasibility Drive long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events Actively communicate with, encourage and motivate all levels of staff. Be a subject matter expert for multiple products, while writing code and working closely with other developers, PM, and UX to ensure features are delivered to meet business and quality requirements Troubleshoot complex production issues and interface with support and customers as needed Drives long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events Required Skills: 12+ years of experience in building highly scalable Software-as-a-Service applications/platform Experience building technical architectures that address complex performance issues Thrive in dynamic environments, working on cutting edge projects that often come with ambiguity. Innovation/startup mindset to be able to adapt Deep knowledge of object-oriented programming and experience with at least one object-oriented programming language, preferably Java Proven ability to mentor team members to support their understanding and growth of software engineering architecture concepts and aid in their technical development High proficiency in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc.) Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax Data model design, database technologies (RDBMS & NoSQL), and languages such as SQL and PL/SQL Experience delivering or partnering with teams that ship AI products at high scale. Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium Demonstrated ability to drive long-term design strategies that span multiple complex projects Experience delivering technical reports and presentations to customers and at industry events Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple technical and business teams to resolve critical issues Experience with the full software lifecycle in highly agile and ambiguous environments Excellent interpersonal and communication skills. Preferred Skills: Solid experience in API development, API lifecycle management, and/or client SDKs development Experience with machine learning or cloud technology platforms like AWS SageMaker, Terraform, Spinnaker, EKS, GKE Experience with AI/ML and Data science, including Predictive and Generative AI Experience with data engineering, data pipelines or distributed systems Experience with continuous integration (CI) and continuous deployment (CD), and service ownership Familiarity with Salesforce APIs and technologies Ability to support/resolve production customer escalations with excellent debugging and problem-solving skills,

Join the Agentforce team in AI Cloud at Salesforce and make a real impact with your software designs and code! This position requires technical skills, outstanding analytical and influencing skills, and extraordinary business insight. It is a multi-functional role that requires building alignment and communication with several engineering organisations. We work in a highly collaborative environment, and you will partner with a highly cross functional team comprised of Data Scientists, Software Engineers, Machine learning engineers, UX experts, and product managers to build upon Agentforce, our cutting edge new AI framework. We value execution, clear communication, feedback and making learning fun. Your impact - You will: Architect, design, implement, test and deliver highly scalable AI solutions: Agents, AI Copilots/assistants, Chatbots, AI Planners, RAG solutions. Be accountable for defining and driving software architecture and enterprise capabilities (scalability, fault tolerance, extensibility, maintainability, etc.) Independently design sophisticated software systems for high-end solutions, while working in a consultative fashion with other senior engineers and architects in AI Cloud and across the company Determine overall architectural principles, frameworks, and standards to craft vision and roadmaps Analyze and provide feedback on product strategy and technical feasibility Drive long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events Actively communicate with, encourage and motivate all levels of staff. Be a subject matter expert for multiple products, while writing code and working closely with other developers, PM, and UX to ensure features are delivered to meet business and quality requirements Troubleshoot complex production issues and interface with support and customers as needed Drives long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events Required Skills: 12+ years of experience in building highly scalable Software-as-a-Service applications/ platform Experience building technical architectures that address complex performance issues Thrive in dynamic environments, working on cutting edge projects that often come with ambiguity. Innovation/startup mindset to be able to adapt Deep knowledge of object oriented programming and experience with at least one object oriented programming language, preferably Java Proven ability to mentor team members to support their understanding and growth of software engineering architecture concepts and aid in their technical development High proficiency in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc.) Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax Data model design, database technologies (RDBMS & NoSQL), and languages such as SQL and PL/SQL Experience delivering or partnering with teams that ship AI products at high scale. Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium Demonstrated ability to drive long-term design strategies that span multiple complex projects Experience delivering technical reports and presentations to customers and at industry events Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple technical and business teams to resolve critical issues Experience with the full software lifecycle in highly agile and ambiguous environments Excellent interpersonal and communication skills. Preferred Skills: Solid experience in API development, API lifecycle management and/or client SDKs development Experience with machine learning or cloud technology platforms like AWS sagemaker, terraform, spinnaker, EKS, GKE Experience with AI/ML and Data science, including Predictive and Generative AI Experience with data engineering, data pipelines or distributed systems Experience with continuous integration (CI) and continuous deployment (CD), and service ownership Familiarity with Salesforce APIs and technologies Ability to support/resolve production customer escalations with excellent debugging and problem solving skills,

Join the Agentforce team in AI Cloud at Salesforce and make a real impact with your software designs and code! This position requires technical skills, outstanding analytical and influencing skills, and extraordinary business insight. It is a multi-functional role that requires building alignment and communication with several engineering organizations. We work in a highly collaborative environment, and you will partner with a highly cross-functional team comprised of Data Scientists, Software Engineers, Machine learning engineers, UX experts, and product managers to build upon Agentforce, our cutting-edge new AI framework. We value execution, clear communication, feedback, and making learning fun. Your impact - You will: Architect, design, implement, test, and deliver highly scalable AI solutions: Agents, AI Copilots/assistants, Chatbots, AI Planners, RAG solutions. Be accountable for defining and driving software architecture and enterprise capabilities (scalability, fault tolerance, extensibility, maintainability, etc.) Independently design sophisticated software systems for high-end solutions, while working in a consultative fashion with other senior engineers and architects in AI Cloud and across the company. Determine overall architectural principles, frameworks, and standards to craft vision and roadmaps. Analyze and provide feedback on product strategy and technical feasibility. Drive long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events. Actively communicate with, encourage, and motivate all levels of staff. Be a subject matter expert for multiple products, while writing code and working closely with other developers, PM, and UX to ensure features are delivered to meet business and quality requirements. Troubleshoot complex production issues and interface with support and customers as needed. Drive long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events. Required Skills: 12+ years of experience in building highly scalable Software-as-a-Service applications/platform. Experience building technical architectures that address complex performance issues. Thrive in dynamic environments, working on cutting-edge projects that often come with ambiguity. Innovation/startup mindset to be able to adapt. Deep knowledge of object-oriented programming and experience with at least one object-oriented programming language, preferably Java. Proven ability to mentor team members to support their understanding and growth of software engineering architecture concepts and aid in their technical development. High proficiency in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc.). Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax. Data model design, database technologies (RDBMS & NoSQL), and languages such as SQL and PL/SQL. Experience delivering or partnering with teams that ship AI products at high scale. Experience in automated testing, including unit and functional testing using Java, JUnit, JSUnit, Selenium. Demonstrated ability to drive long-term design strategies that span multiple complex projects. Experience delivering technical reports and presentations to customers and at industry events. Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple technical and business teams to resolve critical issues. Experience with the full software lifecycle in highly agile and ambiguous environments. Excellent interpersonal and communication skills. Preferred Skills: Solid experience in API development, API lifecycle management, and/or client SDKs development. Experience with machine learning or cloud technology platforms like AWS sagemaker, terraform, spinnaker, EKS, GKE. Experience with AI/ML and Data science, including Predictive and Generative AI. Experience with data engineering, data pipelines, or distributed systems. Experience with continuous integration (CI) and continuous deployment (CD), and service ownership. Familiarity with Salesforce APIs and technologies. Ability to support/resolve production customer escalations with excellent debugging and problem-solving skills.,