Service Operations Engineer

Teamware Solutions

4 - 5 years

3 - 12 Lacs

hyderabad telangana india

Posted:3 days ago| Platform: Foundit logo

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Skills Required

cloud platforms

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

The Service Operations Engineer is responsible for monitoring, maintaining, and supporting IT services and infrastructure to ensure high availability and performance. This role acts as the first line of defense for service incidents, working closely with cross-functional teams to resolve issues, implement improvements, and maintain operational excellence.

Key Responsibilities:

Monitor IT systems and services to ensure uptime, performance, and reliability
Respond to incidents, service requests, and alerts in a timely manner
Perform root cause analysis and implement permanent fixes for recurring issues
Collaborate with engineering, development, and support teams to resolve technical problems
Document incidents, resolutions, and operational procedures
Participate in change management processes and deployment activities
Maintain system logs, metrics, and dashboards for visibility and reporting
Identify opportunities for automation and process improvements
Support business continuity and disaster recovery activities
Ensure compliance with internal policies, security standards, and SLAs

Required Skills and Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field
2+ years of experience in IT operations, service desk, or system administration roles
Familiarity with monitoring tools, ticketing systems, and ITSM frameworks
Experience with Linux or Windows server environments
Basic knowledge of cloud platforms such as AWS, Azure, or GCP
Understanding of networking, system health, and incident response procedures
Strong troubleshooting, communication, and documentation skills

Preferred Qualifications:

ITIL Foundation certification
Experience with scripting tools like Bash, PowerShell, or Python
Exposure to CI/CD tools and DevOps environments
Familiarity with tools like Splunk, Nagios, ServiceNow, PagerDuty, or similar
Understanding of compliance standards (e.g., ISO 27001, SOC 2)

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Teamware Solutions

IT Services and IT Consulting

Chennai Tamilnadu

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Service Operations Engineer