Service now developer

Key Responsibilities

• Platform Maintenance:

  Perform regular system maintenance, updates, and patching to ensure platform stability and security.

• Customization & Configuration:

  Customize and configure key ServiceNow modules:
• IT Service Management (

  ITSM

  )
• IT Operations Management (

  ITOM

  )
• IT Business Management (

  ITBM

  )
• HR Service Delivery (

  HRSD

  )
• Security Operations (

  SecOps

  )

• Development & Optimization:

  Develop and optimize workflows, business rules, UI policies, and automation scripts.

• Troubleshooting:

  Troubleshoot and resolve platform issues, including those related to the UI, integrations, and customizations.

• Stakeholder Collaboration:

  Collaborate with stakeholders to gather requirements and translate them into effective technical solutions.

• Integration Support:

  Integrate ServiceNow with third-party applications using

  REST/SOAP APIs

  .

• Training & Support:

  Provide user training and support change management initiatives across the organization.

Qualifications

Experience & Technical Skills

• 36 years

  of experience in ServiceNow implementations and support.

• Proficiency

  in key development technologies:

• JavaScript

• Glide scripting

• REST/SOAP APIs

• Familiarity with

  ITIL processes

  and

  Agile methodologies

  .

Preferred Certifications

• Certified ServiceNow System Administrator (preferred).

Soft Skills

• Strong communication and stakeholder management skills.
• Proven ability to work independently and as part of a team in a fast-paced environment.