Job
Description
JD for ServiceNow Architect Area of expertise In depth understanding of ServiceNow platform architecture Including data model design, application architecture, integrations, and security architecture. Good to have knowledge of TSM (Telecom Service Management module or its predecessor -CSM/ITSM), TSOM (Telecommunications Service Operations Management or its predecessor- ITOM, FSM (Field Service Management), and AI/ML plugins, Integration hub with design experience of working across multiple integrations using REST/SOAP/Kafka. Understanding of ServiceNow CMDB & CSDM. An exposure to Telecom domain is desirable with knowledge of TAM & SID and popular Telecom Services like Voice/Broadband/VPN services in Wired/Wireless networks. Job Description Lead the architecture design of ServiceNow solutions with a focus on telecom (TSM & TSOM) modules, ensuring alignment with business objectives, technical standards, and ServiceNow best practices. Architect scalable and effective ServiceNow solutions, ensuring they address the complexities of service management processes, such as Incident, Problem, Change, Knowledge, and Service Catalog Management. Develop technical strategies, roadmaps, and recommendations to optimize ServiceNow performance and efficiency, particularly in the areas of process automation, performance tuning, and operational effectiveness. Essential skills ServiceNow platform architect who can Define and implement strategies for integrating ServiceNow with enterprise systems such as ERPs, monitoring tools, third-party applications, and cloud services. Ensure integrations are designed for scalability, high availability, and security, utilizing ServiceNow integration tools (REST, SOAP, MID Server, etc.). Lead the design of data synchronization strategies across systems, ensuring data integrity, real-time updates, and seamless user experiences. Develop innovative solutions in collaboration with a cross-functional team including Custom-Applications (Built-On-Now) for extending Capabilities Experience with Script - all scripted aspects of the ServiceNow system (Business Rules, Script Includes, UI Actions, Scheduled Jobs) Performs integrations and process automation using ServiceNow workflows Experience integrating external systems with the ServiceNow using integration solutions, including ODBC, REST, SOAP, LDAP, SSL, KAFKA etc. Hands-on experience working with relational databases, domain separation & integration hub Maintain deep, comprehensive knowledge of ServiceNow's capabilities, performance, and constraints. Support practice build efforts to include development of practice intellectual property (IP) Good understanding of ServiceNow data model and structures. Good To have Skills SAFe/PMP/Prince2/CSM and ITIL certified. ServiceNow CSA, CSI and module specific micro certifications. Designing of TM Forum APIs. Personal Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary Analytical Abilities, a goal-oriented work approach, high quality awareness, good team player A high degree of initiative and flexibility Excellent communication & networking skills
