Service Manger

Job Summary:

Pratik Motors is looking for a skilled and experienced Service Manager to oversee the day-to-day operations of its Yamaha two-wheeler service center. The ideal candidate should have strong technical knowledge, team management ability, and a customer-first mindset to ensure smooth workshop operations and superior service experience.

Key Responsibilities:

• Manage the service department including technicians, service advisors, and support staff.
• Ensure proper servicing and repairs of Yamaha two-wheelers in line with company and OEM standards.
• Monitor daily service inflow, bay utilization, and customer satisfaction.
• Address customer complaints and ensure timely resolution to improve CSI scores.
• Achieve monthly service revenue, labor target, and spare parts sales.
• Handle warranty claims processing and coordinate with Yamaha for approvals.
• Maintain workshop equipment and ensure compliance with safety protocols.
• Train technicians and advisors through Yamaha's service guidelines and updates.
• Coordinate with the spare parts department for availability of fast-moving and critical parts.
• Submit daily and monthly performance reports to management and Yamaha.

Required Qualifications & Skills:

• Diploma or Degree in Mechanical/Automobile Engineering or equivalent.
• 3–6 years of experience in two-wheeler dealership service operations (Yamaha or similar brand preferred).
• Strong understanding of two-wheeler servicing and workshop management.
• Leadership and team-handling skills.
• Knowledge of DMS and service CRM systems.
• Good communication and customer-handling skills.

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Schedule:

• Day shift

Work Location: In person