Service Manger

Job Description

Job Summary: Pratik Motors is looking for a skilled and experienced Service Manager to oversee the day-to-day operations of its Yamaha two-wheeler service center. The ideal candidate should have strong technical knowledge, team management ability, and a customer-first mindset to ensure smooth workshop operations and superior service experience. Key Responsibilities: Manage the service department including technicians, service advisors, and support staff. Ensure proper servicing and repairs of Yamaha two-wheelers in line with company and OEM standards. Monitor daily service inflow, bay utilization, and customer satisfaction. Address customer complaints and ensure timely resolution to improve CSI scores. Achieve monthly service revenue, labor target, and spare parts sales. Handle warranty claims processing and coordinate with Yamaha for approvals. Maintain workshop equipment and ensure compliance with safety protocols. Train technicians and advisors through Yamaha's service guidelines and updates. Coordinate with the spare parts department for availability of fast-moving and critical parts. Submit daily and monthly performance reports to management and Yamaha. Required Qualifications & Skills: Diploma or Degree in Mechanical/Automobile Engineering or equivalent. 3–6 years of experience in two-wheeler dealership service operations (Yamaha or similar brand preferred). Strong understanding of two-wheeler servicing and workshop management. Leadership and team-handling skills. Knowledge of DMS and service CRM systems. Good communication and customer-handling skills. Job Type: Full-time Pay: ₹40,000.00 - ₹60,000.00 per month Schedule: Day shift Work Location: In person