Service Manager - Ernakulam

Job Description

Desired Profile Minimum 15 years of experience in Vehicle Service, with a minimum 2 years of experience in a similar role with any leading automobile dealership. Age below 50 years. Ability to build high-performing teams. Excellent business networking and interpersonal skills. Familiarity with modern business practice and digital orientation. Customer centricity and quality orientation. Excellent analytical skills to evaluate financial and non-financial performance. Familiarity with Commercial Segment Vehicles will be an added advantage. Key Responsibilities · Prepare an action plan to meet the financial target of the branch based on market conditions, monitor the achievements, take corrective action if the target is not achieved. · Observe Workshop activities like vehicle flow, outflow and residual vehicles in the shop floor and initiate actions for any debottlenecking that may be required. · Drive innovative customer satisfaction /retention programs to deliver greater Customer Delight Index · Lead the implementation of any new initiatives required to improve dealerships' operations and customer experience. · Provide overall guidance to the service team for the effective implementation of service strategy and performance. · Be the custodian of the overall P&L management of the branch. · Liaison with TML Service Officials. · Drive periodic service process audits to assess service quality in the units and initiate improvement actions as required. · Authorise of disposal of scrap and used oil as per internal circular from HO, also arrange disposal of Hazardous waste. · Warranty Certification. · Monitor PDI & free service on daily basis. · Monitor Creditors & debtors with in approved limit. § Oversee the deployment and utilization of assets Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹800,000.00 per year Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person