Service Management Lead

Service Management Lead

Company brief:
Malbork Technologies Pvt ltd is an app based all electric-vehicle B2C taxi aggregator service operating in Bangalore. Our vision is to help reduce harmful greenhouse gases that are majorly released by generating electricity and running fossil fuel burning vehicles. Our vision is to attempt to reverse the impact of both by powering our offices and cars with sustainable power coming from the solar farm of our energy supplier, making us fully green as an organization.

We are looking for Service Management Lead who would report directly to the founder to manage proactive and reactive maintenance of all the vehicles in the fleet.

Key responsibilities: Service management:
1. 95%+ vehicle availability 2. Track kilometers run by all the cars and proactively and timely servicing of cars 3. Build and maintain SLAs for service and body work in collaboration with service centers 4. Optimize the service budget 5. Weekly/ monthly/ quarterly reporting of service management 6. Collaborate and build great working relationships with service centers 7. Ensure vehicles gone for body shop work are worked on and returned to service without delays

Must have qualification:
1. 8+ years experience in transport (B2C) 2. Experience in ensuring repair and maintenance 3. Connects with 3rd party cleaning agencies for vehicles 4. Good communication skills 5. Negotiating skills to deliver great value to the company from vendor contracts

Desired:
1. Education: Graduate or post graduate 2. Worked in MNC transport operations 3. Lead by example and influence without authority 4. Coordinated with senior personnel of organizations