Head of Operations Company brief: Malbork Technologies Pvt ltd is an app based all electric-vehicle B2C taxi aggregator service operating in Bangalore. Our vision is to help reduce harmful greenhouse gases that are majorly released by generating electricity and running fossil fuel burning vehicles. Our vision is to attempt to reverse the impact of both by powering our offices and cars with sustainable power coming from the solar farm of our energy supplier, making us fully green as an organization. We are looking for a Head of Operations to manage day-to-day B2C 4W EV taxi service operations and service quality reporting directly to the founder. Key responsibilities: 1. Be the single point of contact for entire fleet operations 2. Constantly monitor driver and car performance to ensure daily, weekly, monthly and quarterly operational targets are met 3. Develop operational SOPs for drivers and operations executives 4. Ensure timely and accurate payment of salaries and bonuses to all the drivers 5. Ensure all the vehicles undergo appropriate cycles of slow charging 6. Work closely with the hiring to build a driver hiring strategy and funnel 7. Work closely with the service management team to ensure optimum upkeep of vehicles while being on active duty 8. Support leadership team in identifying and improving service quality 9. Optimize operational expenses and manage the operations budget 10. As and when required support the hiring and service management teams Must have qualification: 1. Minimum 8+ years experience end-to-end fleet management 2. 2+ years experience of managing 4W EV fleet 3. 4+ years experience in managing P&L of business units 4. Great people management skills 5. Knowledge to prepare and present reports 6. Aptitude to learn and improve 7. Be ready to take up accountability of driver operations delivery Desired: 1. Education: Graduate 2. Education: Post graduate would be a plus 3. Worked in MNC transport operations 4. Lead by example and influence without authority 5. Coordinated with senior personnel of organizations
Service Management Lead Company brief: Malbork Technologies Pvt ltd is an app based all electric-vehicle B2C taxi aggregator service operating in Bangalore. Our vision is to help reduce harmful greenhouse gases that are majorly released by generating electricity and running fossil fuel burning vehicles. Our vision is to attempt to reverse the impact of both by powering our offices and cars with sustainable power coming from the solar farm of our energy supplier, making us fully green as an organization. We are looking for Service Management Lead who would report directly to the founder to manage proactive and reactive maintenance of all the vehicles in the fleet. Key responsibilities: Service management: 1. 95%+ vehicle availability 2. Track kilometers run by all the cars and proactively and timely servicing of cars 3. Build and maintain SLAs for service and body work in collaboration with service centers 4. Optimize the service budget 5. Weekly/ monthly/ quarterly reporting of service management 6. Collaborate and build great working relationships with service centers 7. Ensure vehicles gone for body shop work are worked on and returned to service without delays Must have qualification: 1. 8+ years experience in transport (B2C) 2. Experience in ensuring repair and maintenance 3. Connects with 3rd party cleaning agencies for vehicles 4. Good communication skills 5. Negotiating skills to deliver great value to the company from vendor contracts Desired: 1. Education: Graduate or post graduate 2. Worked in MNC transport operations 3. Lead by example and influence without authority 4. Coordinated with senior personnel of organizations
Senior Manager Driver Acquisition Company brief: Malbork Technologies Pvt ltd is an app based all electric-vehicle B2C taxi aggregator service operating in Bangalore. Our vision is to help reduce harmful greenhouse gases that are majorly released by generating electricity and running fossil fuel burning vehicles. Our vision is to attempt to reverse the impact of both by powering our offices and cars with sustainable power coming from the solar farm of our energy supplier, making us fully green as an organization. We are looking for a Senior Manager Driver Acquisition who would report directly to the founder to manage the driver staffing team and ensure constant availability of drivers for the entire fleet. Key responsibilities: 1. Be the single point of contact for all driver hiring for the management team 2. Build and manage a team of driver hiring associates and specialists 3. Identify all the possible sources for blue collar hiring 4. Have a target of 105% of drivers to available vehicles ratio 5. Conduct driver training and onboarding 6. Coordinate with the Service Management team and Operations team on a regular basis 7. Ensure background verification of drivers is conducted 8. Optimize spend on driver hiring 9. Managing driver licences of all the drivers 10. Manging driver exit formalities Secondary responsibilities: 1. Support hiring team in driver hiring 2. Assigning cars to drivers Must have qualification: 1. Minimum 8+ years experience in B2C or B2B 4W taxi service 2. 4+ experience in hiring of drivers for a 50+ 4W taxi fleet 3. Preferred knowledge of working on computers; especially, responding to emails, working on excel, word and power point 4. Aptitude to learn and improve 5. Be ready to take up accountability of driver operations delivery Desired: 1. Education: Graduate or 12th completed 2. Worked in MNC transport operations 3. Lead by example and influence without authority 4. Coordinated with senior personnel of organizations