11 Service Improvements Jobs

About The Role Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no man...

As an Area Sales Manager, your role involves developing and implementing sales strategies to surpass sales targets within a specific geographic area. You will be responsible for managing and leading a team of sales representatives, providing them with guidance, training, and coaching to ensure their success. Your duties will also include conducting market research and analysis to identify new sales opportunities, building strong relationships with key clients, partners, and stakeholders, and delivering presentations to prospective clients to promote the company's products and services. Key Responsibilities: - Develop and implement sales strategies to meet or exceed sales targets in a defined...

As an Area Sales Manager, your role involves developing and implementing sales strategies to meet or exceed sales targets in a defined geographic area. You will be responsible for managing and leading a team of sales representatives, providing guidance, training, and coaching to ensure their success. Conducting market research and analysis to identify new sales opportunities and potential clients will be crucial in your day-to-day activities. Building and maintaining strong relationships with key clients, partners, and stakeholders is essential in this role. Additionally, you will be required to develop and deliver presentations to prospective clients, negotiate contracts, and close sales de...

Role Overview: You will be responsible for providing technical and functional expertise as an L2 application support tech lead. Your role will involve offering technical support for tasks that are not resolved by the Service Monitoring team and require knowledge of the technology and application. Additionally, you will be accountable for ensuring quick restoration of services through application-level analysis and troubleshooting, which may involve configuration changes and workarounds. Root cause analysis (RCA) of incidents and escalation of tickets to L2 Application Ownership team / L3 agile feature development teams for code fixes will also be part of your responsibilities. You will creat...

Role Overview: You will act as the primary point of contact for clients/customers regarding IT service delivery. Your main responsibilities will include building and maintaining strong stakeholder relationships, monitoring service performance, driving continual service improvements, ensuring compliance with contractual obligations, and facilitating the change management process. You will also be responsible for owning the incident lifecycle, ensuring timely resolution of incidents, and conducting major incident reviews. Key Responsibilities: - Act as the primary point of contact for clients/customers regarding IT service delivery - Build and maintain strong stakeholder relationships - Monito...

Join us as an Infrastructure Analyst Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people You'll be supporting the platforms operational stability and technology performance, including maintaining any system's utilities and tools provided by the platform This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development We're offering this role at associate level What you'll do As an Infrastructure Analyst, you'll be providing input to and supporting the team's activities to make sure that...

As a Sales Representative at Webpulse Solution Private Limited, you will be responsible for selling branding services, websites, and digital marketing services. Your primary duties will include establishing contact with prospects, building relationships, and meeting individual sales targets. It will also be crucial for you to maintain client relationships by providing support, information, and guidance. In addition, part of your role will involve researching and recommending new opportunities for profit and service improvements to enhance client satisfaction. You will be expected to organize sales meetings with clients, where you will demonstrate and present our services effectively. Webpuls...

As a Quality Auditor, you will be responsible for reviewing and analyzing support tickets to ensure they meet high standards of accuracy, completeness, and customer satisfaction. You will share audit reports with the operations team and provide feedback to individuals. Handling DSATs, complaints, and escalations raised by the end user on support tickets will also be part of your role. Identifying and suggesting service improvements and automation, as well as participating in quality-related and End User Feedback initiatives, are key aspects of this position. You will work within the Quality Assurance team in the Command Center, collaborating with EUSS Support Channels (TSD, OTS, TechPoint) o...

You will be responsible for SDLAN L2 Network Administration, with a specific focus on Cisco SDLAN Experience. Your role will involve working on SDLAN site migrations, SDLAN operations DNAC upgrades, and ensuring smooth operations of Routing, Switching, and Wireless technologies. In addition, you will be working with DNA, ISE, Firewall (Cisco FMC), Stealth Watch, UCS, F5 Load Balancer, WLC, AP's, and Cisco Switches to drive superior competitive differentiation, customer experiences, and business outcomes. To excel in this role, you must possess strong knowledge in Release Management, Problem Management, Change Management, Issue Avoidance, and Service Improvements. Additionally, you should hav...

You should have experience in running operations with ITIL processes and be ITIL certified. Your role will require excellent analytical and troubleshooting skills, as well as strong verbal and written communication abilities. You should also demonstrate creative thinking in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. In this role, you must be willing and flexible to learn new technologies, scale up quickly, and adapt to different roles as the situation demands. You should have practical experience with agile methodologies and tools, as well as experience in writing RFPs, solutions, and presentati...

You have experience in running operations with ITIL processes and are ITIL certified. Your excellent analytical and troubleshooting skills coupled with strong verbal and written communication abilities make you a valuable asset. Your creative thinking is evident in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. You are open to learning new technologies, scaling up quickly, and adapting to different roles as needed. In your role, you have demonstrated expertise in running operations following ITIL processes and have experience in writing RFPs, solutions, and presentations during client visits. Your p...