5 Service Improvements Jobs

As a Sales Representative at Webpulse Solution Private Limited, you will be responsible for selling branding services, websites, and digital marketing services. Your primary duties will include establishing contact with prospects, building relationships, and meeting individual sales targets. It will also be crucial for you to maintain client relationships by providing support, information, and guidance. In addition, part of your role will involve researching and recommending new opportunities for profit and service improvements to enhance client satisfaction. You will be expected to organize sales meetings with clients, where you will demonstrate and present our services effectively. Webpulse Solution Private Limited is an esteemed web designing, digital marketing, and branding company based in New Delhi, India. With branch offices in the UK and Australia, we cater to over 5000 clients worldwide. Our core services include corporate web designing, e-commerce website designing and development, CRM development, digital marketing, SEO services, B2B & B2C portal development, social media optimization & marketing, as well as logo & brochure designing and branding services. Join us in our mission to provide top-notch services to clients globally.,

As a Quality Auditor, you will be responsible for reviewing and analyzing support tickets to ensure they meet high standards of accuracy, completeness, and customer satisfaction. You will share audit reports with the operations team and provide feedback to individuals. Handling DSATs, complaints, and escalations raised by the end user on support tickets will also be part of your role. Identifying and suggesting service improvements and automation, as well as participating in quality-related and End User Feedback initiatives, are key aspects of this position. You will work within the Quality Assurance team in the Command Center, collaborating with EUSS Support Channels (TSD, OTS, TechPoint) operations, and other stakeholders to address user complaints and DSATs in a timely manner while prioritizing user satisfaction. This teamwork also involves sharing quality results with the TSD teams on a monthly basis and engaging in discussions to enhance quality standards. To excel in this role, you should have at least 3+ years of relevant experience in End User Services with a minimum of 1.5 years as a quality auditor. Excellent verbal and written communication skills are essential, along with the ability to conduct sessions on soft skills, provide coaching and feedback to analysts based on ticket analysis, and proficiency in presentation and public speaking. Critical thinking, decision-making, and familiarity with ITIL, Lean, MS Excel, PowerPoint, and Six Sigma (Green Belt / Yellow Belt) methodologies are desired qualifications. Your primary responsibilities will include ensuring support tickets meet accuracy and satisfaction standards, sharing audit reports, coaching analysts for improvement, analyzing audit trends, participating in calibration talks, tracking action item closures, presenting audit results during meetings, providing personalized feedback to agents, driving end-to-end communication between support teams and end users, suggesting service improvements and automation, analyzing recurring DSATs/complaints, managing escalations, tracking resolution timelines, and contributing to feedback enhancement initiatives like the RateUs survey redesign. Your dedication to quality and user satisfaction will play a crucial role in driving service improvement and maintaining high standards across the support operations.,

You will be responsible for SDLAN L2 Network Administration, with a specific focus on Cisco SDLAN Experience. Your role will involve working on SDLAN site migrations, SDLAN operations DNAC upgrades, and ensuring smooth operations of Routing, Switching, and Wireless technologies. In addition, you will be working with DNA, ISE, Firewall (Cisco FMC), Stealth Watch, UCS, F5 Load Balancer, WLC, AP's, and Cisco Switches to drive superior competitive differentiation, customer experiences, and business outcomes. To excel in this role, you must possess strong knowledge in Release Management, Problem Management, Change Management, Issue Avoidance, and Service Improvements. Additionally, you should have expertise in Routing and Switching, Wireless, SDLAN, and DNAC. Your responsibilities will include resolving MI/P1/P2 Incident tickets individually, leveraging your Cisco certifications such as CCNP/CCNA/Cisco ISE/CCNP Wireless, and demonstrating good troubleshooting skills at L2 and L3 levels. This position requires working in 24/7 shifts, making it essential for you to have excellent written and communication skills. With an experience range of 10 to 15 years, the mode of hire for this role is Contract to hire, with a notice period from Immediate to 15 Days. The location for this position is in Bangalore.,

You should have experience in running operations with ITIL processes and be ITIL certified. Your role will require excellent analytical and troubleshooting skills, as well as strong verbal and written communication abilities. You should also demonstrate creative thinking in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. In this role, you must be willing and flexible to learn new technologies, scale up quickly, and adapt to different roles as the situation demands. You should have practical experience with agile methodologies and tools, as well as experience in writing RFPs, solutions, and presentations during client visits. Additionally, experience with leading geographically separated customers and onshore-offshore teams is preferred. Your key responsibilities will include being a Process Subject Matter Expert, overseeing the entire management of the ITIL SIAM processes, and ensuring that supporting tools are aligned with the processes. You will be responsible for process governance, ensuring SLAs and KPIs are being met, and providing solutioning estimations aligned with the delivery scope of work. As part of your role, you will act as the central point of contact between technical teams, stakeholders, and leadership, providing timely updates. You will establish and communicate the process mission, goals, and objectives to all stakeholders, while documenting and maintaining the process and procedures. You will also be responsible for resolving any cross-functional departmental issues and ensuring proper staffing and training for execution. Furthermore, you will be expected to develop and refine process management procedures to enhance efficiency and effectiveness. Monitoring, measuring, and reporting on the effectiveness of the process to senior management, as well as focusing on Continual Service Improvement (CSI) and collaboration with customer organizations, will be essential. In terms of technical requirements, you should be proficient in ITIL V3, ITIL V4, and SIAM practitioner professional certifications, as well as have expertise in process management and process design reengineering. In addition to the above responsibilities, you will lead a team of 4-5 Process Managers and Consultants. Preferred skills for this role include knowledge in IT architecture, service management, change management, incident and request management, service operation, and SIAM. If you possess the required qualifications and skills, and you are looking for a challenging opportunity in IT operations management with a focus on ITIL processes, this role may be a great fit for you.,

You have experience in running operations with ITIL processes and are ITIL certified. Your excellent analytical and troubleshooting skills coupled with strong verbal and written communication abilities make you a valuable asset. Your creative thinking is evident in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. You are open to learning new technologies, scaling up quickly, and adapting to different roles as needed. In your role, you have demonstrated expertise in running operations following ITIL processes and have experience in writing RFPs, solutions, and presentations during client visits. Your practical experience with agile methodologies and tools is commendable. Additionally, you have experience working with geographically separated customers and onshore-offshore teams, showcasing your cross-functional knowledge and excellent collaboration skills. As a Process Subject Matter Expert, you are responsible for overseeing the entire management of ITIL SIAM processes. You ensure that supporting tools are aligned with processes, with clear categorization, prioritization, and efficient management of attributes. Your responsibilities include process governance, ensuring SLAs and KPIs are met, and providing timely updates as the central point of contact between technical teams, stakeholders, and leadership. You excel in establishing and communicating process missions, goals, and objectives to stakeholders, documenting and maintaining procedures, resolving cross-functional issues, and ensuring proper staffing and training for execution. Continuous process improvement is a key focus, where you develop and refine process management procedures to enhance efficiency and effectiveness. Monitoring, measuring, and reporting on process effectiveness to senior management, as well as continual service improvement and collaboration with customer organizations, are part of your responsibilities. In terms of technical requirements, you are proficient in ITIL V3, ITIL V4, and SIAM practitioner professional. Your expertise lies in process management, process design, and re-engineering. Additionally, you play a crucial role in stakeholder management, ensuring clear and consistent communication across teams and external parties. Your preferred skills include technology architecture, ITIL service management, consulting, change management, incident and request management, service operation, and SIAM. You are also tasked with leading a team of 4-5 Process Managers and Consultants, showcasing your leadership abilities and experience in managing teams effectively.,