Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in noida
>
Ericsson
>
Service Improvement Lead

Service Improvement Lead

Ericsson

5 - 9 years

0 Lacs

noida uttar pradesh

Posted:1 day ago| Platform: Shine logo

Apply

Skills Required

automation operational excellence service quality business requirements performance reporting data analytics customer experience ericsson operations engine mode of operations operationallevel agreement efficiency improvement in service delivery programproject finance management service delivery models strategy work level agreement wla service level agreement sla continuous improvement process

Work Mode

On-site

Job Type

Full Time

Job Description

Join our Team About this opportunity: You have the chance to join Ericsson, a global leader in communications technology, as a Service Improvement Lead. In this role, you will be responsible for enhancing service delivery by overseeing service lifecycles, ensuring consistent performance optimization, and fostering continuous evolution. Your role will involve bridging the gap between internal teams and Service Delivery Units (SDUs) to provide crucial support to our Service Ownership. What you will do: You will manage and enhance the entire service lifecycle to ensure the highest standard of service delivery efficiency. Working alongside the Service Owner, you will guarantee an end-to-end customer experience, promoting constant evolution and optimization. Your responsibilities will include implementing Machine Learning (ML), Artificial Intelligence (AI), and data analytics activities to optimize resources, applications, and infrastructure. You will also be in charge of overseeing measurement and reporting aspects, including KPIs, SKPIs, and SLAs/WLAs in compliance with commercial contracts. Additionally, you will coordinate with Ericsson Service Delivery Units (SDU), the client, and relevant ASPs to implement a Service Improvement plan. Your role will involve supporting Service Operations Governance, both internal and customer-focused, while maintaining a keen eye on Service Performance. The skills you bring: - Proficiency in Ericsson Operations Engine - Mode Of Operations - Comprehensive understanding of Automation - Strong focus on Operational Excellence and Service Quality - Expertise in Operational-Level Agreements and Efficiency Improvement in Service Delivery - Experience in Program/Project Finance Management - Knowledge of Service Delivery Models and Strategy - Ability to understand Business Requirements and Performance Reporting - Familiarity with Data Analytics and Work Level Agreement (WLA) and Service Level Agreement (SLA) - Prior experience in enhancing Customer Experience and Continuous Improvement Process,

More Jobs at Ericsson

Senior Oracle DBA Consultant

Bengaluru

6 - 9 yrs

INR 10 - 14 Lacs

Intern

Bengaluru

Experience: Not specified

INR 2 - 3 Lacs

Tech lead FPGA Designer

Bengaluru

10 - 15 yrs

INR 10 - 15 Lacs

Tech Lead FPGA Verifier

Bengaluru

10 - 15 yrs

INR 8 - 13 Lacs

Full Stack Software Architect

Bengaluru

8 - 13 yrs

INR 20 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Ericsson

Telecommunications

Kista Stockholm

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Service Improvement Lead