5 Service Health Jobs

The Sr Software Engineer role at Abnormal Security within the MPP organization involves being a feature lead for the Customer Journey (CJ) team. This team focuses on optimizing the customer onboarding process and enhancing the initial user experience of Abnormal's products. As a Sr Software Engineer, you will play a crucial role in building systems that streamline onboarding processes, reduce manual steps, and accelerate time-to-value for customers. Your responsibilities will include full-stack development, collaborating closely with cross-functional teams, and directly influencing customer experience outcomes. Your primary responsibilities will revolve around technical delivery and operational excellence. This includes building and iterating on product offerings, APIs, platforms, frameworks, and tools to ensure a world-class user experience. You will be accountable for designing, developing, and maintaining feature buildouts that contribute to system stability and reliability. Additionally, you will participate in code and design reviews, as well as team-wide on-call rotations, to uphold quality standards and ensure error-free code. Communication plays a vital role in your role, as you will need to effectively engage with team members, provide updates, discuss challenges, propose solutions, and collaborate with product managers, designers, and engineers. To excel in this role, you should possess at least 7+ years of industry experience as a Sr Software Engineer with a strong foundation in software engineering. Your futuristic mindset should enable you to anticipate growing system needs and make informed decisions that align with long-term goals. You should demonstrate a growth-oriented approach, seeking to increase impact, responsibility, and ownership over time. Proficiency in writing production Python code, working with Postgres databases, system design, and building resilient, scalable applications is essential. Attention to detail, code quality, testing, and performance are key attributes that you should prioritize in your work. Your ability to make practical trade-offs, propose technical solutions, write technical design documents, and lead their adoption will be highly valuable. Furthermore, familiarity with Golang, airflow orchestration, ChatGPT, Cursor, and other GenAI productivity tools are considered nice-to-have skills. Strong communication skills, mentorship capabilities, and the ability to work autonomously and asynchronously with remote collaborators and stakeholders are essential for success in this role. Your contributions to team-wide engineering practices, knowledge sharing, and professional development activities will be crucial in driving positive impact within the organization.,

As a Senior Python Developer (AI Applications) at UKG, you will have the opportunity to work on cutting-edge SaaS technologies and impactful projects used by enterprises globally. You will be responsible for designing, developing, testing, deploying, and maintaining software solutions in a collaborative environment. Your role will involve writing clean, efficient code, participating in design reviews, and ensuring scalability, reliability, and maintainability of new features and systems. Key Responsibilities: - Software Development: Write clean, maintainable, and efficient code for various software applications and systems. - Design and Architecture: Participate in design reviews and ensure scalability, reliability, and maintainability of new features and systems. - Code Review: Provide feedback on code developed by other developers and maintain a high bar of technical excellence. - Testing: Build testable software, define tests, automate tests using tools like Junit and Selenium, and leverage Design Patterns for test automation. - Debugging and Troubleshooting: Triage defects, debug and resolve customer reported issues in a timely manner. - Service Health and Quality: Contribute to maintaining service health and quality, identify and escalate issues promptly, and assist in root cause analysis. - Dev Ops Model: Work in a DevOps Model from requirements to deployment and maintenance in production. - Documentation: Properly document new features, enhancements, and fixes to the product. Minimum Qualifications: - Bachelor's degree in Computer Science, Engineering, or a related field. - 2+ years of professional software development experience. - Proficiency in one or more programming languages such as Python, Java, or JavaScript. - Experience with software development practices, design patterns, version control systems, and bug tracking systems. - Basic understanding of cloud technologies and DevOps principles. - Strong analytical, problem-solving skills, and attention to detail. - Good communication and interpersonal skills for effective collaboration in a team environment. Preferred Qualifications: - Master's degree in Computer Science, Engineering, or a related field. - Experience with cloud platforms like Azure, AWS, or GCP. - Familiarity with CI/CD pipelines, automation tools, test automation frameworks, and agile development methodologies. - Commitment to continuous learning and professional development. UKG is an equal opportunity employer dedicated to promoting diversity and inclusion in the workplace, including the recruitment process. For individuals with disabilities requiring assistance during the application and interview process, please email UKGCareers@ukg.com.,

As a highly experienced Principal Software Engineer at UKG, you will have the opportunity to work on cutting-edge SaaS technologies and impactful projects used by enterprises globally. Your role will involve driving technical strategy, leading large-scale projects, and mentoring engineers throughout the organization. You will be responsible for designing, developing, testing, deploying, and maintaining highly complex software systems. Your responsibilities will include writing clean, maintainable, and efficient code for various software applications and systems. You will drive the technical strategy and vision for major projects, ensuring alignment with business goals and industry best practices. Leading cross-functional teams to deliver high-impact software projects on time and within budget will be a key aspect of your role. Architecting, designing, and developing complex software systems to ensure high standards of performance, scalability, and reliability will be crucial. You will be expected to solve complex issues with innovative solutions and impact the achievement of area/group objectives. Ensuring service health and quality, implementing best quality practices, and overseeing CI/CD pipelines will also be part of your responsibilities. To qualify for this role, you should have a Bachelor's or Master's degree in Computer Science, Engineering, or a related field, along with at least 7 years of professional software development experience. Deep expertise in programming languages such as C, C++, C#, .NET, Python, Java, or JavaScript is required. Proficiency in cloud technologies like Azure, AWS, GCP, and version control systems like GitHub is essential. Preferred qualifications include a Master's degree or PhD in Computer Science or a related field, familiarity with developing accessible technologies, and dedication to diversity and inclusion initiatives. Strong problem-solving skills, attention to detail, leadership abilities, and effective communication skills are necessary for this role. At UKG, we are on the verge of achieving something truly special. As a leading provider of workforce management and human capital management solutions, we are committed to promoting diversity and inclusion in the workplace. If you require disability accommodation during the application and interview process, please reach out to UKGCareers@ukg.com.,

As a Release and Assurance Admin at Claranet, you will play a vital role in ensuring the successful release of upgrades and patches for our products and services. Your responsibilities will include monitoring alerts, analyzing reports, and completing tasks to maintain service health and resolve any issues that may arise. By collaborating with key stakeholders, you will ensure that our services meet the high-quality standards and requirements of our customers. Your role will be integral in maintaining service levels through event management, service health monitoring, and housekeeping methodologies. You will contribute to the efficiency and effectiveness of our release and assurance processes, ultimately building long-term, trusted relationships with our customers by delivering market-leading managed services. Key Objectives: - Ensure high-quality services that meet customer needs - Collaborate with stakeholders to meet service level agreements - Conduct release processes from testing to quality assurance - Monitor and report on release process and service performance - Maintain accurate release documentation and materials - Support the development of plans, procedures, and policies Roles & Responsibilities: - Support Release and Assurance Analysts in creating and maintaining release plans - Assist in developing and implementing release procedures and policies - Maintain up-to-date and accurate task documentation and materials - Address issues or risks related to the release process - Report on release performance metrics - Work with stakeholders to ensure all requirements are met - Monitor service levels and performance to meet SLAs - Identify and resolve service issues by collaborating with other teams - Analyze service data for potential issues and trends Collaboration Teams: You will collaborate closely with the Customer Experience and Managed Services teams to ensure we consistently provide the best service to our customers, monitor their needs proactively, and integrate their feedback into our future portfolio and propositions. Join Claranet in our mission to become the most trusted technology solutions partner, delivering exceptional returns to our stakeholders and making a lasting impact with our customers.,

As a Release and Assurance Admin at Claranet, your role is crucial in ensuring that upgrades and patches to Claranet products and services are released efficiently to customers, while also guaranteeing that the services provided meet customer expectations. Your responsibilities include monitoring alerts, analyzing reports, and completing tasks related to the release process, such as patching services, carrying out maintenance, and resolving service health issues. Claranet's overarching strategy is to establish enduring, trusted relationships with customers by delivering top-notch, integrated managed services. As an Analyst within the Service Assurance team, you will play a key role in maintaining service levels on behalf of Claranet customers through event management, service health monitoring, and housekeeping methodologies. Your focus will be on release and assurance processes, contributing to their efficiency and effectiveness. In this role, you will collaborate closely with stakeholders to ensure that Claranet's services are of the highest quality and align with customer needs. You will be responsible for conducting the release process, from testing to quality assurance of products and services, as well as monitoring and reporting on release process performance. Keeping all relevant release and performance documentation up to date and accurate will be essential, along with supporting the development of plans, procedures, and policies. Your essential roles and responsibilities will include assisting Release and Assurance Analysts in creating and maintaining release plans and schedules, supporting the development and implementation of release procedures and policies through administrative tasks, and ensuring that all task documentation is current and precise. You will also be tasked with identifying and addressing any issues or risks during the release process, reporting on release performance metrics, and collaborating with key stakeholders to meet all requirements and service level agreements. Furthermore, you will monitor service levels, analyze service data to identify trends and potential issues, and collaborate with teams such as Customer Experience and Managed Services to ensure the continuous improvement of services and customer satisfaction. Join Claranet in its mission to become the most trusted technology solutions partner, delivering exceptional results to stakeholders and making a lasting impact with customers. Embrace the opportunity to work in a dynamic environment where your contributions as a Release and Assurance Admin will be valued and impactful.,