Senior Software Engineer - Backend - Multi-Product Platform (Customer Journey)

As a Senior Software Engineer at Abnormal Security, you will be a feature lead for the Customer Journey (CJ) team, focusing on optimizing how customers onboard and start using Abnormal's products. Your role will involve full-stack development, collaboration with cross-functional teams, and directly impacting customer experience from day one. **Key Responsibilities:** - Build and iterate on product offerings, APIs, platforms, frameworks, and tools to support a world-class user experience. - Design, develop, and maintain feature buildouts ensuring system stability and reliability. - Participate in code and design reviews, as well as team-wide on-call rotation. - Write code with testability, readability, edge cases, and errors in mind. - Communicate effectively with team members to provide updates, discuss challenges, and propose solutions. - Collaborate closely with product managers, designers, and engineers. - Own and drive complex systems end-to-end, collaborating with cross-team goals and roadmaps. - Write technical design documents and lead their adoption. - Contribute to knowledge sharing within the team and participate in professional development activities. **Qualifications Required:** - Experienced Sr Software Engineer with 7+ years of industry experience. - Ability to look at the bigger picture and anticipate growing system needs. - Growth-oriented mindset with a desire to increase impact, responsibility, and ownership. - Strong experience in writing production Python code and working with Postgres databases. - Proficiency in system design and building resilient, scalable applications with a focus on operational excellence. - Detail-oriented with a focus on code quality, testing, and performance. - Strong understanding of service health, monitoring, fault tolerance, and incident response practices. - Excellent communication skills and the ability to work autonomously and asynchronously with remote collaborators. - Strong mentorship skills to influence team-wide engineering practices. **Additional Company Details:** Abnormal Security is on a mission to safeguard enterprises against email and collaboration application cyber security attacks. The MPP organization at Abnormal Security focuses on creating scalable product development to support the business in launching enterprise-level products for customers. Joining the team means contributing to a suite of products that empower customers to combat cyber-security threats fearlessly.,