Service Head Client Operations

As a key member of the team, you will be responsible for various aspects of business planning and operations to ensure the successful delivery of services. You will work closely with the Account Manager to identify new areas of growth and coordinate the planning and review of people, infrastructure, and technology requirements with the transition team. Your role will involve reviewing and finalizing contractual processes, including SOW and MSA sign-offs, as well as training and certification methodologies to ensure the right skilling of the engagement. In addition, you will be involved in coordinating resource deployment, identifying training needs for development across domain operations and behavioral aspects, and preparing internal and external governance models for monitoring contractual compliance, employee engagement, performance, and relationship health. You will also play a key role in talent planning by creating scorecards, career development plans, and succession planning for direct reportees to ensure sustainable employee engagement and motivation. Your responsibilities will also include conducting monthly financial reviews, identifying opportunities for work redesign and resource optimization to meet or exceed internal financial goals, and validating business cases for revenue enhancement within existing service lines. Furthermore, you will engage with key client stakeholders to identify areas of improvement and commit resources to enhance customer satisfaction. To excel in this role, you should have a strong domain knowledge in areas such as F A RTR AP AR FP A. Additionally, preferred skills for this position include leadership abilities in BPM at JL7B level.,