Service Head Client Operations Infosys BPM Limited

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a key member of the team, you will be responsible for various aspects of business planning and operations to ensure the successful delivery of services. You will work closely with the Account Manager to identify new areas of growth and coordinate the planning and review of people, infrastructure, and technology requirements with the transition team. Your role will involve reviewing and finalizing contractual processes, including SOW and MSA sign-offs, as well as training and certification methodologies to ensure the right skilling of the engagement. In addition, you will be involved in coordinating resource deployment, identifying training needs for development across domain operations and behavioral aspects, and preparing internal and external governance models for monitoring contractual compliance, employee engagement, performance, and relationship health. You will also play a key role in talent planning by creating scorecards, career development plans, and succession planning for direct reportees to ensure sustainable employee engagement and motivation. Your responsibilities will also include conducting monthly financial reviews, identifying opportunities for work redesign and resource optimization to meet or exceed internal financial goals, and validating business cases for revenue enhancement within existing service lines. Furthermore, you will engage with key client stakeholders to identify areas of improvement and commit resources to enhance customer satisfaction. To excel in this role, you should have a strong domain knowledge in areas such as F A RTR AP AR FP A. Additionally, preferred skills for this position include leadership abilities in BPM at JL7B level.,

Posted 2 days ago

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Operations & Delivery Leader F&A Domain Guidance Groove

10.0 - 14.0 years

0 Lacs

karnataka

On-site

As an Operations & Delivery Leader in the Finance & Accounting (F&A) domain, you will be responsible for leading a multi-process engagement with a focus on transitions, operations governance, performance planning, stakeholder management, and financial control. With over 10 years of experience in BPO/Shared Services F&A Operations, you will play a crucial role in driving business success and client satisfaction. Your key responsibilities will include partnering with Account Managers to develop business plans, coordinating transitions by planning infrastructure and resource requirements, managing operations by ensuring compliance and skillset targets are met, creating governance frameworks to monitor performance, aligning team goals through scorecards, conducting financial reviews, optimizing resources, enhancing revenue opportunities, and engaging with clients to improve overall satisfaction. Your domain expertise should encompass hands-on experience in Record to Report (RTR), Accounts Receivable (AR), and Financial Planning & Analysis (FP&A). You should possess strong skills in resource optimization, governance planning, business planning, talent management, financial management, performance planning, operations management, and client engagement. Overall, as an Operations & Delivery Leader in the F&A domain, you will drive operational excellence, strategic planning, and client satisfaction through effective leadership and domain expertise.,

Posted 6 days ago

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Operations & Delivery Leader F&A Domain VLaunchU

10.0 - 14.0 years

0 Lacs

pune, maharashtra

On-site

As an Operations & Delivery Leader in the Finance & Accounting (F&A) domain with over 10 years of experience in BPO/Shared Services F&A Operations, you will play a crucial role in leading a multi-process engagement. Your responsibilities will include partnering with Account Managers for business planning & review, coordinating transitions, managing operations, planning governance frameworks, talent planning, financial management, resource optimization, revenue enhancement, and client engagement. In the role of Operations & Delivery Leader, you will work closely with Account Managers to develop account plans, identify growth areas, and ensure alignment. Transition coordination will involve planning infrastructure, technology, and people requirements, reviewing SOWs and MSAs, approving training methodologies, and ensuring readiness. Your role will also encompass operations management, where you will coordinate resource deployment, identify training needs, and ensure compliance with targets. Governance planning will involve creating and implementing internal and external frameworks for monitoring contractual compliance, employee engagement, and performance. As part of talent planning, you will create and cascade scorecards, develop career paths, and succession plans for direct reports. Financial management responsibilities include conducting monthly reviews with BU heads, ensuring profitability, and budgetary alignment through resource optimization. Resource optimization will involve identifying opportunities for work redesign, staff mix, and shift optimization to meet financial targets. Revenue enhancement will require validating and preparing business cases for expanding services within client accounts. Client engagement & CSAT responsibilities will involve engaging with key client stakeholders to enhance customer satisfaction. Your domain expertise should include strong hands-on experience in Record to Report (RTR), Accounts Receivable (AR), and Financial Planning & Analysis (FP&A) areas. Your role as an Operations & Delivery Leader will be critical in driving operational excellence and delivering value to the organization and its clients.,

Posted 6 days ago

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