84 Service Fulfillment Jobs

About DHL Group and IT Group Functions: DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. Our role at IT Group Functions (IT GF) is to address the information and technology needs of the Corporate Center the GBS Service Lines and CSI to make them successful in their digital transformations. We maximize the value for our Business Partners by delivering transformational programs, IT applications and IT architecture that are integrated, innovative and cost-efficient. We address the critical topics of information security (incl. SaaS security), data protection and compliance to protect DHL Group from harm. We pride ourselves that our employees are professionally capable, diverse and socially responsible. Ready to immerse yourself in the exciting world of IT Group Functions Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of IT colleagues and benefit from a wide range of development opportunities. We are looking for an immediate, full-time, permanent position in APAC at Mumbai or Chennai, India. Job Purpose: Support the management of IT solution architecture and Product management processes to define architectural requirements and create actionable specifications that improve aspects of the enterprise architecture (both business and technical) in alignment with business strategy, corporate objectives, and group guidelines and policies. Your tasks: You assist in managing the Business Partner Application Portfolio and validate the changes to existing applications under the guidance of an experienced architect and product manager. You support the consulting of Business Partners and recommend IT solutions based on business requirements, supporting the IT community as a digital advocate regarding IT solution architectures, product standards, and deployment options/performance capabilities of IT applications and products. You contribute to ensuring the overall integrity of IT solutions and develop fundamental knowledge in the aspects of design and development of IT applications and products in the Procurement area. You supporting by gathering business requirements and assist in translating them into IT requirements, e.g., by supporting the integration of Coupa into the existing IT landscape through the creation of interface diagrams and specifications and supporting in the technical implementation within the departments. You observe and apply guidelines/policies (legal, technical) and IT architecture specifications to ensure compatibility and standardization of systems and applications. You support the implementation of compliance, security, and data protection requirements in the design of IT solutions and/or IT products within the Procurement area of Group Functions. You identify and assist in implementing process improvements in the area of IT architecture and contribute to continuous improvement efforts. You support the team in monitoring the market and conducting trend analyses to contribute to the design of business-specific IT solution architectures and IT strategy within the Procurement area of our Group Functions. As part of the Architecture Chapter, you work closely with experienced architects to learn from their knowledge and actively contribute to architecture peer reviews for new solutions. Your profile: Education Level: Completed university studies with a focus on IT technology or comparable qualification Experience Level: At least 5 years of professional experience, preferably in the area of IT solution architecture / IT consultancy / IT Product Management, ideally within a n IT department within the field of Procurement Requirements: Experience in managing and supporting international projects Knowledge of data management, Identity & Access Management, Service Fulfillment, Customer Relationship Management (CRM), Online Channels, IT security, GDPR Knowledge of Scrum, DevOps, PRINCE2, Azure Solution Architecture, ISO 27001 Ideally, experience in IT products & technologies in the area of Procurement like COUPA and/or SAP ESP Open and communicative personality that is able to work independently Very good English skills written and spoken We offer: Great opportunity to work for the biggest logistics company in the world International and virtual environment Flexibility and great opportunity to learn Tempting Compensation and benefits DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If this is something you would like to do, don't hesitate and start your application.

Location - Any (Remote) Job Summary: We are looking for an experienced OSS Functional Designer with deep domain knowledge in telecom Plan & Build processes and hands-on expertise in workflow systems. This role involves designing functional solutions that streamline network planning, provisioning, and rollout activities, while ensuring automation and orchestration through robust workflow frameworks. 8+ years of experience in OSS functional design within telecom environments. Mandatory expertise in Plan & Build domain (e.g., network rollout, provisioning, inventory planning). Strong experience with workflow systems and process modeling tools (e.g., BPMN, Camunda). Develop and refine workflow models to automate operational processes using BPMN or equivalent standards. Understanding of network technologies (IP, Optical, Wireless) and inventory systems. Excellent analytical, documentation, and stakeholder management skills. Collaborate with cross-functional teamsincluding business analysts, architects, and developersto convert business requirements into detailed functional specifications. Ensure alignment with industry standards and frameworks, including TM Forum (eTOM, SID). Define and manage integration points between OSS components and external systems like GIS, NMS, and BSS. Lead requirement-gathering sessions and validate functional designs with stakeholders. Company Introduction Bounteous x Accolite makes the future faster for the worlds most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Bounteous x Accolite brings together 5,000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win. For more information visit: www.accolite.com Accolite Digital India Pvt Ltd, is focused on serving Fortune 500 Customers in Healthcare, Banking and Financial Services, Telecommunications and Automotive Verticals. The company is focused on producing the best technical talent in these Verticals and solving most complex technical and business problems. Accolite is a cutting edge information technology services and product development company headquartered in Dallas, Texas, with four development centres in Bangalore, Delhi, Mumbai, Hyderabad and Coimbatore, India. 1. A young IT Services company headquartered in Texas with business Operations in the US, Canada, UK, Middle East, and India. (About 15 years old) 2. In India we have offices in Gurgaon, Hyderabad, Mumbai, Chennai, and Bangalore. In 2021 we have expansion plans to 3 other European and Latin American countries 3. Accolite has a team of 5000+ headcount across its locations. 4. We have recently entered into a Strategic Partnership with New Mountain Capital, a leading growth-oriented investment firm with over $30 billion in assets under management who also own companies like eMids. 5. We have 12+ Fortune 500 clients including some of the biggest Banks and Telecom companies in the world. 6. Accolite had been growing at a 30% + growth rate in at least 3 years and targets to become a half Billion Dollar company in the next 4 years. 7. Open door flexible performance-driven work culture Accolite Digital is a leading digital transformation services provider that delivers design-led, complex digital transformation initiatives to Fortune 500 clients. Our differentiated services span digital product engineering, cloud and DevOps, data and AI, customer experience, cyber security, and design services. Accolite Digital provides these services to the banking and financial services, insurance, technology, media and telecom, healthcare, and logistics industries. With more than 5000 professionals globally, Accolite has presence across the United States, Canada, Mexico, Europe, and India, with digital labs in Bangalore, Hyderabad, Gurugram, and Chennai. For more information visit: www.accolite.com About Bounteous Founded in 2003 in Chicago, Bounteous is a leading digital experience consultancy that co-innovates with the worlds most ambitious brands to create transformative digital experiences. With services in Strategy, Experience Design, Technology, Analytics and Insight, and Marketing, Bounteous elevates brand experiences and drives superior client outcomes. For more information, please visit www.bounteous.com. For more information about Co-Innovation, download the Co-Innovation Manifesto at co-innovation.com. For the most up-to-date news, follow Bounteous on Twitter, LinkedIn, Facebook, and Instagram.

About The Role Skill required: Fulfill - Service Fulfillment Designation: Supply Chain Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Responsibilities of this role may include activities related to Service Requests, Track & Trace, Vendor Maintenance, and Costing in various system platforms. The Replenishment Assistant plays a vital role in supporting the Replenishment team by ensuring seamless coordination between vendors, logistics, and internal departments. This position may be responsible for managing and validating PO Accuracy in Prism, which include key details such as pricing, quantities, and delivery dates to align with expectations. The Replenishment Assistant works directly with vendors to resolve issues and maintain the accuracy of the supply chain. Additionally, the role may involve maintaining and updating vendor information in Blue Yonder-SCPO and Arrowstream, ensuring that aspects of vendor setup information is accurate and current.The Replenishment Assistant may also be responsible for processing drop shipments and other service requests in SOUS, supporting the Sales team to ensure the timely fulfillment of orders. This role may also support in identifying opportunities for process improvement thus contributing to the overall efficiency of the Replenishment operations. The Replenishment Assistant must be highly organized and detail-oriented, managing multiple tasks effectively while maintaining strong vendor and internal team relationships. Ultimately, this role helps drive the success of organization by ensuring smooth and efficient product flow and supporting the execution of operational tasks. What are we looking for? ?Qualification:Three-year degree (Bachelors Degree) is highly preferred. Equivalent work experience and applicable certifications may be considered as well (Military Service, APICS, CPM, etc.)?Experience:4+ years of direct inventory management/supply chain experience preferred, with food service experience a plus?Possess superior oral and written communication along with strong analytical skills?Ability to communicate clearly and professionally with suppliers, sales, field partners and other business contacts via telephone, email, and video conferencing?Must be able to deal with high pressure situations to meet daily/weekly timelines with a high sense of urgency?High attention to detail, strong interpersonal skills and customer orientation, and fact-based decision making?Ability to quickly learn new technologies, with Blue Yonder-SCPO / Prism / Arrowstream experience heavily preferred. Proficiency and proven experience in Microsoft Office Suite, including?Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint and Microsoft Word?You would be responsible for Replenishment activities, Track & Trace and Vendor Maintenance Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Fulfill - Service Fulfillment Designation: Supply Chain Operations Associate Qualifications: BCom/Any Graduation Years of Experience: 2 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Responsibilities of this role may include activities related to Service Requests, Track & Trace, Vendor Maintenance, and Costing in various system platforms. The Replenishment Assistant plays a vital role in supporting the Replenishment team by ensuring seamless coordination between vendors, logistics, and internal departments. This position may be responsible for managing and validating PO Accuracy in Prism, which include key details such as pricing, quantities, and delivery dates to align with expectations. The Replenishment Assistant works directly with vendors to resolve issues and maintain the accuracy of the supply chain. Additionally, the role may involve maintaining and updating vendor information in Blue Yonder-SCPO and Arrowstream, ensuring that aspects of vendor setup information is accurate and current.The Replenishment Assistant may also be responsible for processing drop shipments and other service requests in SOUS, supporting the Sales team to ensure the timely fulfillment of orders. This role may also support in identifying opportunities for process improvement thus contributing to the overall efficiency of the Replenishment operations. The Replenishment Assistant must be highly organized and detail-oriented, managing multiple tasks effectively while maintaining strong vendor and internal team relationships. Ultimately, this role helps drive the success of organization by ensuring smooth and efficient product flow and supporting the execution of operational tasks.In Service Fulfillment, you will play an intergral part in interacting with client & control impact to business revenue. You will have to provide for solutions that automates and integrates key service fulfillment processes, including back office order orchestration, network and service inventory management, service activation and configuration management. What are we looking for? ?Qualification:Three-year degree (Bachelors Degree) is highly preferred. Equivalent work experience and applicable certifications may be considered as well (Military Service, APICS, CPM, etc.)?Experience:2+ years of direct inventory management/supply chain experience preferred, with food service experience a plusKey Skills?Possess superior oral and written communication along with strong analytical skills?Ability to communicate clearly and professionally with suppliers, sales, field partners and other business contacts via telephone, email, and video conferencing?Must be able to deal with high pressure situations to meet daily/weekly timelines with a high sense of urgency?High attention to detail, strong interpersonal skills and customer orientation, and fact-based decision making?Ability to quickly learn new technologies, with Blue Yonder-SCPO / Prism / Arrowstream experience heavily preferred. Proficiency and proven experience in Microsoft Office Suite, including?Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint and Microsoft Word?You would be responsible for Replenishment activities, Track & Trace and Vendor Maintenance Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,Any Graduation

About The Role Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Fulfillment, Tech Solution Architecture Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationBE or any equivalent Summary :As an Integration Architect, you will design, build, and configure end-to-end (E2E) integration solutions for telecom and service providers, focusing on Telecom Inventory and Order Management. You will ensure seamless integration of telecom systems, including inventory management, order management, provisioning, and activation, maintaining high standards of performance, scalability, and security. Your typical day will involve collaborating with cross-functional teams to understand requirements, drafting integration designs, and optimizing interactions between various systems.Roles & Responsibilities:- Design and architect E2E integration solutions addressing telecom-specific requirements.- Collaborate with cross-functional teams to ensure seamless integration of systems, applications, and databases across multiple platforms.- Lead and manage integration projects from initiation to completion, ensuring alignment with business objectives and successful delivery.- Optimize interactions between order management, inventory systems, fulfillment platforms, and other OSS/BSS components.- Define and enforce best practices for API management, system integration, and orchestration of telecom services.- Conduct performance analysis to ensure system integration designs can scale and meet increasing demand.- Work closely with development teams to understand source code, assist in troubleshooting, and create efficient integration designs.- Lead, mentor, and provide guidance to junior integration architects and technical teams on complex integration challenges.Professional & Technical Skills: - Must Have Skills: Proven experience in telecom industry integration, especially in inventory management, order management, and service fulfillment.- Strong understanding of OSS/BSS, API management, and integration tools.- Experience in designing large-scale, complex integration solutions for telecom systems.- Good To Have Skills: Ability to work effectively with cross-functional teams and communicate technical concepts clearly.- Excellent problem-solving and analytical skills with a focus on performance optimization and scalability.- Recommendation:Strong leadership skills with the ability to mentor junior team members. Additional Information:- The candidate should have a minimum of 3 years of experience in telecom industry integration.- This position is based at our Bengaluru office / any office.- A 15 years full-time education is required. Qualification 15 years full time educationBE or any equivalent

Location: Bengaluru Designation: Senior Consultant Entity: Deloitte South Asia LLP Your potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team The Deloitte South Asia strategic growth team serves as a central pillar driving growth and transformation within DSA, spanning several business lines and various technology functions. We are established as a centralized team collaborating across consulting, implementation, and operation to maintain and enhance client value offerings and services. We innovate conventional approaches, leveraging Deloitte technology, differentiated domain expertise, intellectual property, talent, and capacity to embed continuous advantage and deliver enhanced business value. In this team, our focus is on catering to the unique needs and preferences of clients in the South Asia region. Your role within this dynamic team is essential for establishing networks and relationships across the client stakeholder ecosystem and ensuring service fulfillment. Additionally, you will collaborate closely with other Deloitte leadership and stakeholders dedicated to the client. Your contributions will involve nurturing new and existing relationships, supporting presales life cycles, and playing a pivotal role in driving the success of DSA business growth for the specific client. You will be part of a global organization that is making a measurable impact that matters every day. Your work profile SAP BRIM convergent charging for Enhancements and Change requests Desired qualifications Relevant SAP BRIM CC developer experience of minimum 3 years Good understanding of BRIM architecture Deep knowledge of charging logic, charge plans, provider contracts, and chargeable billable items (CITs and BITs). Proficient in XSLT, XML, and SAP CC-specific scripting. Experience in usage event processing, real-time charging, and prepaid/postpaid models. Understanding of integration protocols such as SOAP, Diameter, or REST. Ability to write good technical specifications Good communication skills to work in Global delivery team Location and way of working Base location: Bangalore / Hyderabad / Chennai / Mumbai Hybrid is our default way of working 3 days a week Working hours will be European shift/India second shift Your role as a leader We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, leaders across our organization must strive to be: Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. How you ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report . Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone s welcome entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you re applying to. Check out recruiting tips from Deloitte professionals.

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Fulfillment Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will be responsible for leading current state assessments, identifying high-level customer requirements, and developing business solutions to create tangible business value for the client. Your typical day will involve defining opportunities, developing business cases, and leading the implementation of solutions using your expertise in Service Fulfillment, Microservices and Light Weight Architecture, and Service Assurance. Roles & Responsibilities:- Lead current state assessments and identify high-level customer requirements.- Define opportunities to create tangible business value for the client.- Develop business solutions and structures needed to realize these opportunities.- Develop business cases to achieve the vision.- Lead the implementation of solutions using your expertise in Service Fulfillment, Microservices and Light Weight Architecture, and Service Assurance. Professional & Technical Skills: - Must To Have Skills: Expertise in Microservices and Light Weight Architecture, and Service Assurance.- Must To Have Skills: Strong understanding of Service Fulfillment.- Experience in leading current state assessments and identifying high-level customer requirements.- Experience in developing business solutions and structures.- Experience in developing business cases.- Experience in leading the implementation of solutions. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Service Fulfillment.- The ideal candidate will possess a strong educational background in Business Architecture, Business & Technology Integration, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Hyderabad office. Qualification BE or equivalent

Location: Bengaluru Designation: Manager Entity: Deloitte South Asia LLP At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team The Deloitte South Asia strategic growth team serves as a central pillar driving growth and transformation within DSA, spanning several business lines and various technology functions. We are established as a centralized team collaborating across consulting, implementation, and operation to maintain and enhance client value offerings and services. We innovate conventional approaches, leveraging Deloitte technology, differentiated domain expertise, intellectual property, talent, and capacity to embed continuous advantage and deliver enhanced business value. In this team, our focus is on catering to the unique needs and preferences of clients in the South Asia region. Your role within this dynamic team is essential for establishing networks and relationships across the client stakeholder ecosystem and ensuring service fulfillment. Additionally, you will collaborate closely with other Deloitte leadership and stakeholders dedicated to the client. Your contributions will involve nurturing new and existing relationships, supporting presales life cycles, and playing a pivotal role in driving the success of DSA business growth for the specific client. You will be part of a global organization that is making a measurable impact that matters every day. Desired qualifications Demonstrate very good hands-on SAP BRIM CI Functional/Technical knowledge. Experience in Application maintenance and Application development projects. Possess good Troubleshooting and solutioning skills. Ability to write high quality business requirement specifications and Test documentation. Experience in suggesting and implement continuous improvement ideas. Working experience in a Global IT landscape with multiple application interfaces. Good collaboration skills to work with Global IT teams. Location and way of working This profile involves frequent travelling to client locations Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs. Your role as a leader We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, leaders across our organization must strive to be: Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.

SAP BRIM convergent charging for Enhancements and Change requests Desired qualifications Relevant SAP BRIM CC developer experience of minimum 3 years Good understanding of BRIM architecture Deep knowledge of charging logic, charge plans, provider contracts, and chargeable billable items (CITs and BITs). Proficient in XSLT, XML, and SAP CC-specific scripting. Experience in usage event processing, real-time charging, and prepaid/postpaid models. Understanding of integration protocols such as SOAP, Diameter, or REST. Ability to write good technical specifications Good communication skills to work in Global delivery team Location and way of working Base location: Bangalore / Hyderabad / Chennai / Mumbai Hybrid is our default way of working 3 days a week Working hours will be European shift/India second shift

SAP BRIM Subscription order management for Enhancements and Change requests Desired qualifications Relevant SAP BRIM SOM consulting experience of minimum 3 years Good understanding of BRIM architecture Hands on experience working on Order and contract management System configuration- subscription order and contract, solution quotation, master agreement Good knowledge on Integration with BRIM CI module with concepts of Pricing, billing cycle, billing plan Ability to write good functional specifications Good communication skills to work in Global delivery team Location and way of working Base location: Bangalore / Hyderabad / Chennai / Mumbai Hybrid is our default way of working 3 days a week Working hours will be European shift/India second shift Your role as a leader We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, leaders across our organization must strive to be: Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction forthe success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.

Demonstrate very good hands-on SAP ABAP Functional/Technical knowledge. Experience in Application maintenance and Application development projects. Possess good Troubleshooting and solutioning skills. Ability to write high quality business requirement specifications and Test documentation. Experience in suggesting and implement continuous improvement ideas. Working experience in a Global IT landscape with multiple application interfaces. Good collaboration skills to work with Global IT teams. Location and way of working This profile involves frequent travelling to client locations Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.

About The Role Job Title- C&M CTO Advisory & Network Transformation Non-Exec - S&C Global Network Management Level :Analyst / Consultant (Level 11/9) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model, Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills :TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a Telecom Networks Consultant in Accentures Strategy & Consulting Global Network (S&C GN) you will work with leading telecom clients to drive transformation across wireline, wireless, 5G, OSS, and cloud domains. Your role will span across network planning, deployment, operations, service fulfillment, service assurance, and inventory management. You will design network operating models, optimize processes, and enable AI and automation use cases while supporting program management, business analysis, and value realization to help clients modernize networks, improve efficiency, and accelerate digital transformation Roles & Responsibilities: Support end-to-end delivery of Network consulting engagements across Wireline FTTx, OSS, and Private 5G Network domains. Engage with client stakeholders to conduct workshops and interviews for requirement gathering and alignment to conduct capability maturity assessments Conduct As-Is process assessments and design To-Be process models, process improvements, process adoption etc, using industry-standard frameworks such as eTOM, ITIL, and TM Forum. Translate business needs into process flows, functional specifications, and user stories. Work closely with technical teams to define solution blueprints, identify automation opportunities, and develop transformation roadmaps Analyze and optimize telecom processes such as service fulfillment, service assurance, inventory management, field force automation, and customer experience. Develop business cases, value driver trees, and performance KPIs aligned to transformation goals. Create high-quality client deliverables such as consulting documents, operating models, process designs, and actionable recommendations. Support PMO to ensure structured governance, milestone tracking, risk management, and issue resolution. preparing dashboards, KPI reporting, and executive presentations for stakeholder communication in any consulting programs Define and design Target Operating Models (TOM) aligned to business strategy, covering process, people, technology, and governance layers, facilitate stakeholder alignment and roadmap development for execution. Contribute to the setup and execution of the Value Realization function, including development of value frameworks, value architecting, benefit tracking mechanisms, KPI monitoring, and reporting dashboards including change management & training. Support business development initiatives, including RFP/RFI responses, Go to market (GTM) activities, proposal creation, and development of consulting assets and methodologies. Drive thought leadership by contributing to white papers, Points of View (POVs), and industry-focused research. Consulting Skills Required: Must-Have Experience in one or more: Network planning, rollout planning, and operations across FTTx, OSS, and B2B/B2C environments Mobile Private Networks (MPN) including 5G/LTE, RAN, Core, SD-WAN, WiFi6, and Edge/Cloud deployment models OSS transformation in areas such as Service Assurance, Service Fulfillment, Inventory Management, and NOC/SOC operations, Autonomous Operations Value Realization Office (VRO) including value architecting, business case development, benefit tracking, and change management Process transformation covering process design, improvement initiatives, adoption strategies, and target operating model (TOM) development Hands-on experience with ITSM and OSS tools such as ServiceNow, Jira, Nokia NetAct, BMC Remedy, Netcool, and Blue Planet Familiarity with telecom and IT standards and frameworks such as 3GPP, ETSI, O-RAN, and TM Forum (eTOM, SID, TAM) Agile delivery experience, including working in sprints, backlog grooming, and user story creation using tools like Confluence and Jira Good to Have skills: Ability to visualize and document As-Is / To-Be processes using tools like Microsoft Visio, Lucidchart, or Draw.io Proficiency in Agile & Scrum delivery methodologies, including sprint planning and retrospectives Experience in data visualization and analytics using Power BI, Tableau, or similar platforms Understanding of AI/ML concepts and their application in network operations, predictive maintenance, and automation Exposure to data lake architectures, data pipeline design, and integration across telemetry and OSS/BSS systems Additional Information: Client-facing experience in a global consulting or service delivery environment is mandatory. Cross-cultural competence with ability to thrive in fast-paced, dynamic environments. Strong analytical, problem-solving, and communication skills. Certifications such as ITIL, eTOM, SID, TAM, CBAP are preferred. Experience in authoring consulting assets or mentoring junior team members is a plus. About Our Company | Accenture Qualification Experience :Minimum 1-7 years of relevant experience in the telecom consulting domain Educational Qualification :B. Tech/B.E. (Tier 1 preferred) + MBA (Tier 1/2 preferred)

About The Role Job Title-C&M CTO Advisory & Network Transformation Exec S&C Global Network Management Level :Manager / Sr. Manager (Level 7/6) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model ,Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills ::TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a Telecom Networks Consultant in Accentures Strategy & Consulting Global Network (S&C GN) you will work with leading telecom clients to drive transformation across wireline, wireless, 5G, OSS, and cloud domains. Your role will span across network planning, deployment, operations, service fulfillment, service assurance, and inventory management. You will design network operating models, optimize processes, and enable AI and automation use cases while supporting program management, business analysis, and value realization to help clients modernize networks, improve efficiency, and accelerate digital transformation. Roles & Responsibilities: Lead end-to-end delivery of Network consulting engagements across Wireline FTTx, OSS, and Private Network domains, ensuring alignment with client strategy and transformation goals. Engage with senior client stakeholders to conduct workshops, interviews, and walkthroughs for requirement gathering and business alignment to conduct capability maturity assessments Conduct As-Is assessments and design future-state (To-Be) process models, process improvements, process adoption using industry-standard frameworks such as eTOM, ITIL, and TM Forum. Translate business needs into structured process flows, functional specifications, and user stories that guide solution development. Collaborate with cross-functional technical and platform teams to define solution blueprints, identify automation opportunities, and build transformation roadmaps. Analyze and optimize key telecom operations such as service fulfillment, service assurance, inventory management, field force automation, and customer experience etc. Develop robust business cases, value driver trees, transformation KPIs, and benefit tracking frameworks to demonstrate ROI and strategic impact. Create high-quality client deliverables, including strategy documents, process designs, Process improvement, process adoption transformation recommendations, and operating model definitions. Drive PMO activities, including program governance setup, milestone tracking, risk management, and issue resolution across consulting and transformation engagements. Lead Target Operating Model (TOM) design, covering process, people, technology, and governance layers, and develop transformation execution roadmaps Contribute to the setup and execution of the Value Realization Office (VRO) by designing value frameworks, managing benefit realization tracking, defining KPIs, and building reporting dashboards. Support adoption through change management and training strategies. Support business development by contributing to proposal development, RFP/RFI responses, and the creation of consulting methodologies and reusable assets. Drive thought leadership by authoring white papers, POVs, and industry research to position the firm as a strategic partner in telecom transformation. Engage with global sales team to identify and win potential opportunities within the practice Professional & Technical Skills: Must-Have Experience in one or more: Network planning, rollout planning, and operations across FTTx, OSS, and B2B/B2C environments Mobile Private Networks (MPN) including 5G/LTE, RAN, Core, SD-WAN, WiFi6, and Edge/Cloud deployment models OSS transformation in areas such as Service Assurance, Service Fulfillment, Inventory Management, and NOC/SOC operations, Autonomous Operations Value Realization Office (VRO) including value architecting, business case development, benefit tracking, and change management Process transformation covering process design, improvement initiatives, adoption strategies, and target operating model (TOM) development Hands-on experience with ITSM and OSS tools such as ServiceNow, Jira, Nokia NetAct, BMC Remedy, Netcool, and Blue Planet Familiarity with telecom and IT standards and frameworks such as 3GPP, ETSI, O-RAN, and TM Forum (eTOM, SID, TAM) Agile delivery experience, including working in sprints, backlog grooming, and user story creation using tools like Confluence and Jira Good to Have Skills : Ability to visualize and document As-Is / To-Be processes using tools like Microsoft Visio, Lucid chart, or Draw.io Proficiency in Agile & Scrum delivery methodologies, including sprint planning and retrospectives Experience in data visualization and analytics using Power BI, Tableau, or similar platforms Understanding of AI/ML concepts and their application in network operations, predictive maintenance, and automation Exposure to data lake architectures, data pipeline design, and integration across telemetry and OSS/BSS systems Additional Information: Must have direct, client-facing consulting experience with global telecom or technology service providers. Experience working in complex, multi-vendor, multi-country transformation programs. Strong communication and presentation skills; ability to lead executive-level conversations. Ability to coach, mentor, and lead cross-functional teams and junior consultants. About Our Company | Accenture Qualification Experience :Minimum 815 years of relevant experience in the telecom or consulting domain Educational Qualification :B.Tech/B.E. (Tier 1 preferred) + MBA (Tier 1/2 preferred)

About The Role Job Title- C&M CTO Advisory & Network Transformation Non-Exec - S&C Global Network Management Level :Analyst / Consultant (Level 11/9) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model, Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills :TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a Telecom Networks Consultant in Accentures Strategy & Consulting Global Network (S&C GN) you will work with leading telecom clients to drive transformation across wireline, wireless, 5G, OSS, and cloud domains. Your role will span across network planning, deployment, operations, service fulfillment, service assurance, and inventory management. You will design network operating models, optimize processes, and enable AI and automation use cases while supporting program management, business analysis, and value realization to help clients modernize networks, improve efficiency, and accelerate digital transformation Roles & Responsibilities: Support end-to-end delivery of Network consulting engagements across Wireline FTTx, OSS, and Private 5G Network domains. Engage with client stakeholders to conduct workshops and interviews for requirement gathering and alignment to conduct capability maturity assessments Conduct As-Is process assessments and design To-Be process models, process improvements, process adoption etc, using industry-standard frameworks such as eTOM, ITIL, and TM Forum. Translate business needs into process flows, functional specifications, and user stories. Work closely with technical teams to define solution blueprints, identify automation opportunities, and develop transformation roadmaps Analyze and optimize telecom processes such as service fulfillment, service assurance, inventory management, field force automation, and customer experience. Develop business cases, value driver trees, and performance KPIs aligned to transformation goals. Create high-quality client deliverables such as consulting documents, operating models, process designs, and actionable recommendations. Support PMO to ensure structured governance, milestone tracking, risk management, and issue resolution. preparing dashboards, KPI reporting, and executive presentations for stakeholder communication in any consulting programs Define and design Target Operating Models (TOM) aligned to business strategy, covering process, people, technology, and governance layers, facilitate stakeholder alignment and roadmap development for execution. Contribute to the setup and execution of the Value Realization function, including development of value frameworks, value architecting, benefit tracking mechanisms, KPI monitoring, and reporting dashboards including change management & training. Support business development initiatives, including RFP/RFI responses, Go to market (GTM) activities, proposal creation, and development of consulting assets and methodologies. Drive thought leadership by contributing to white papers, Points of View (POVs), and industry-focused research. Consulting Skills Required: Must-Have Experience in one or more: Network planning, rollout planning, and operations across FTTx, OSS, and B2B/B2C environments Mobile Private Networks (MPN) including 5G/LTE, RAN, Core, SD-WAN, WiFi6, and Edge/Cloud deployment models OSS transformation in areas such as Service Assurance, Service Fulfillment, Inventory Management, and NOC/SOC operations, Autonomous Operations Value Realization Office (VRO) including value architecting, business case development, benefit tracking, and change management Process transformation covering process design, improvement initiatives, adoption strategies, and target operating model (TOM) development Hands-on experience with ITSM and OSS tools such as ServiceNow, Jira, Nokia NetAct, BMC Remedy, Netcool, and Blue Planet Familiarity with telecom and IT standards and frameworks such as 3GPP, ETSI, O-RAN, and TM Forum (eTOM, SID, TAM) Agile delivery experience, including working in sprints, backlog grooming, and user story creation using tools like Confluence and Jira Good to Have skills: Ability to visualize and document As-Is / To-Be processes using tools like Microsoft Visio, Lucidchart, or Draw.io Proficiency in Agile & Scrum delivery methodologies, including sprint planning and retrospectives Experience in data visualization and analytics using Power BI, Tableau, or similar platforms Understanding of AI/ML concepts and their application in network operations, predictive maintenance, and automation Exposure to data lake architectures, data pipeline design, and integration across telemetry and OSS/BSS systems Additional Information: Client-facing experience in a global consulting or service delivery environment is mandatory. Cross-cultural competence with ability to thrive in fast-paced, dynamic environments. Strong analytical, problem-solving, and communication skills. Certifications such as ITIL, eTOM, SID, TAM, CBAP are preferred. Experience in authoring consulting assets or mentoring junior team members is a plus. About Our Company | Accenture Qualification Experience :Minimum 1-7 years of relevant experience in the telecom consulting domain Educational Qualification :B. Tech/B.E. (Tier 1 preferred) + MBA (Tier 1/2 preferred)

Translate Business requirements into blueprints and specifications for internal and external delivery parties. Prepare Business Blueprints (BBP - detailed process description and requirements document) in projects. Configure and roll out SAP solutions according to the requirements Ensure that Business users are adequately trained for the new functionality Understand the related business processes in detail and apply this knowledge to shape and align IS solution/services Support Business and IS in the qualification of new business requests; qualify, estimate and priorities change requests Support the Maintenance team in incident and problem resolution Ensure work in the delivery domain is compliant with ABB standards Delivers activities within agreed schedules, costs and quality Work with various stakeholders in IS and Business to design and implement solutions and ensure their alignment to scope and objectives. Fair conversational and language skills + cross-cultural sensitivity (ability to interact with remote virtual teams through tele-cons and emails). Desired qualifications Relevant exp of 6 to 8 years in SAP SD domain with strong O2C process & system configuration skills Working experience in Implementation & Data migration Working experience in interface & integrations (interface with other ERP and non-ERP systems) Hybrid model + work from office based on project needs

Below is must to have in all Architect profiles OSS architect good understanding of Product and customer systems team Expertise in fulfilment and inventory management systems or SMP ( Nokia Service Management Platform) or Flowone Strong stakeholder management and communication skills Telecommunication network experience essential We look forward resource can join us in Aug- Sep timeframe. OSS Architect - Product and Customer Systems Job Description: We are seeking an experienced OSS (Operations Support Systems) Architect to join our Product and Customer Systems team. The ideal candidate will play a crucial role in designing and overseeing the architecture of our fulfilment and inventory management systems, while ensuring seamless integration with our telecommunications network infrastructure. Key Responsibilities: Lead the architectural design and implementation of OSS solutions for product and customer systems Develop and maintain expertise in fulfilment and inventory management systems Collaborate with cross-functional teams to align OSS architecture with business objectives and customer needs Provide technical leadership and guidance to development teams Ensure the scalability, performance, and reliability of OSS solutions Conduct stakeholder management, facilitating effective communication between technical and non-technical teams Stay current with industry trends and emerging technologies in OSS and telecommunications Participate in the evaluation and selection of OSS tools and technologies Develop and maintain architectural documentation and standards Required Qualifications: Bachelors degree in computer science, Information Technology, or a related field Proven experience as an OSS Architect or similar role in the telecommunications industry Strong expertise in fulfilment and inventory management systems Extensive experience in telecommunications network architecture and operations Excellent stakeholder management and communication skills Proficiency in OSS/BSS integration and API development Knowledge of industry standards and protocols (e.g., TMF, ETSI, 3GPP) Experience with cloud-based architecture and microservices Familiarity with Agile methodologies and DevOps practices Preferred Qualifications: Master's degree in a relevant field Certifications in relevant technologies or architectural frameworks (e.g., TOGAF, AWS, Azure) Experience with 5G network architecture and related OSS components Knowledge of AI/ML applications in OSS environments Key Skills: Strong analytical and problem-solving abilities Excellent leadership and mentoring skills Ability to translate complex technical concepts into clear, actionable plans Proficiency in architectural modeling tools and techniques Strong project management skills

The Deloitte South Asia strategic growth team serves as a central pillar driving growth and transformation within DSA, spanning several business lines and various technology functions. We are established as a centralized team collaborating across consulting, implementation, and operation to maintain and enhance client value offerings and services. We innovate conventional approaches, leveraging Deloitte technology, differentiated domain expertise, intellectual property, talent, and capacity to embed continuous advantage and deliver enhanced business value. In this team, our focus is on catering to the unique needs and preferences of clients in the South Asia region. Your role within this dynamic team is essential for establishing networks and relationships across the client stakeholder ecosystem and ensuring service fulfillment. Additionally, you will collaborate closely with other Deloitte leadership and stakeholders dedicated to the client. Your contributions will involve nurturing new and existing relationships, supporting presales life cycles, and playing a pivotal role in driving the success of DSA business growth for the specific client. You will be part of a global organization that is making a measurable impact that matters every day. Your work profile SAP BRIM Subscription order management for Enhancements and Change requests Desired qualifications Relevant SAP BRIM SOM consulting experience of minimum 3 years Good understanding of BRIM architecture Hands on experience working on Order and contract management System configuration- subscription order and contract, solution quotation, master agreement Good knowledge on Integration with BRIM CI module with concepts of Pricing, billing cycle, billing plan Ability to write good functional specifications Good communication skills to work in Global delivery team Location and way of working Base location: Bangalore / Hyderabad / Chennai / Mumbai Hybrid is our default way of working 3 days a week Working hours will be European shift/India second shift

Relevant SAP BRIM CRM consulting experience of minimum 3 years Business knowledge on CRM concepts - Quotation, Order and contract management Project experience in one order framework, WebUI, BOL and GENIL programming Knowledge on CRM events and CRM Integrations Should have worked extensively on CR s/Enhancements projects Skills on basic core ABAP Ability to write good functional specifications Good communication skills to work in Global delivery team Location and way of working Base location: Bangalore / Hyderabad / Chennai / Mumbai Hybrid is our default way of working 3 days a week Working hours will be European shift/India second shift

About The Role Job Title-C&M CTO Advisory & Network Transformation Exec S&C Global Network Management Level :Manager / Sr. Manager (Level 7/6) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model ,Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills ::TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a Telecom Networks Consultant in Accentures Strategy & Consulting Global Network (S&C GN) you will work with leading telecom clients to drive transformation across wireline, wireless, 5G, OSS, and cloud domains. Your role will span across network planning, deployment, operations, service fulfillment, service assurance, and inventory management. You will design network operating models, optimize processes, and enable AI and automation use cases while supporting program management, business analysis, and value realization to help clients modernize networks, improve efficiency, and accelerate digital transformation. Roles & Responsibilities: Lead end-to-end delivery of Network consulting engagements across Wireline FTTx, OSS, and Private Network domains, ensuring alignment with client strategy and transformation goals. Engage with senior client stakeholders to conduct workshops, interviews, and walkthroughs for requirement gathering and business alignment to conduct capability maturity assessments Conduct As-Is assessments and design future-state (To-Be) process models, process improvements, process adoption using industry-standard frameworks such as eTOM, ITIL, and TM Forum. Translate business needs into structured process flows, functional specifications, and user stories that guide solution development. Collaborate with cross-functional technical and platform teams to define solution blueprints, identify automation opportunities, and build transformation roadmaps. Analyze and optimize key telecom operations such as service fulfillment, service assurance, inventory management, field force automation, and customer experience etc. Develop robust business cases, value driver trees, transformation KPIs, and benefit tracking frameworks to demonstrate ROI and strategic impact. Create high-quality client deliverables, including strategy documents, process designs, Process improvement, process adoption transformation recommendations, and operating model definitions. Drive PMO activities, including program governance setup, milestone tracking, risk management, and issue resolution across consulting and transformation engagements. Lead Target Operating Model (TOM) design, covering process, people, technology, and governance layers, and develop transformation execution roadmaps Contribute to the setup and execution of the Value Realization Office (VRO) by designing value frameworks, managing benefit realization tracking, defining KPIs, and building reporting dashboards. Support adoption through change management and training strategies. Support business development by contributing to proposal development, RFP/RFI responses, and the creation of consulting methodologies and reusable assets. Drive thought leadership by authoring white papers, POVs, and industry research to position the firm as a strategic partner in telecom transformation. Engage with global sales team to identify and win potential opportunities within the practice Professional & Technical Skills: Must-Have Experience in one or more: Network planning, rollout planning, and operations across FTTx, OSS, and B2B/B2C environments Mobile Private Networks (MPN) including 5G/LTE, RAN, Core, SD-WAN, WiFi6, and Edge/Cloud deployment models OSS transformation in areas such as Service Assurance, Service Fulfillment, Inventory Management, and NOC/SOC operations, Autonomous Operations Value Realization Office (VRO) including value architecting, business case development, benefit tracking, and change management Process transformation covering process design, improvement initiatives, adoption strategies, and target operating model (TOM) development Hands-on experience with ITSM and OSS tools such as ServiceNow, Jira, Nokia NetAct, BMC Remedy, Netcool, and Blue Planet Familiarity with telecom and IT standards and frameworks such as 3GPP, ETSI, O-RAN, and TM Forum (eTOM, SID, TAM) Agile delivery experience, including working in sprints, backlog grooming, and user story creation using tools like Confluence and Jira Good to Have Skills : Ability to visualize and document As-Is / To-Be processes using tools like Microsoft Visio, Lucid chart, or Draw.io Proficiency in Agile & Scrum delivery methodologies, including sprint planning and retrospectives Experience in data visualization and analytics using Power BI, Tableau, or similar platforms Understanding of AI/ML concepts and their application in network operations, predictive maintenance, and automation Exposure to data lake architectures, data pipeline design, and integration across telemetry and OSS/BSS systems Additional Information: Must have direct, client-facing consulting experience with global telecom or technology service providers. Experience working in complex, multi-vendor, multi-country transformation programs. Strong communication and presentation skills; ability to lead executive-level conversations. Ability to coach, mentor, and lead cross-functional teams and junior consultants. About Our Company | Accenture Qualification Experience :Minimum 815 years of relevant experience in the telecom or consulting domain Educational Qualification :B.Tech/B.E. (Tier 1 preferred) + MBA (Tier 1/2 preferred)

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for supply chain optimization, pricing strategy, service fulfillment (e.g. warranty management, field service management, service parts management, knowledge management). Our company has a global presence with offices in the US, UK, Germany, France, Italy, Japan, Poland, India, and group headquarters in Sweden. We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees. With this, we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault, and Hitachi. We are looking for a Consultant to join Syncron's Customer Excellence team in Bangalore. As a Consultant, you will advise our customers on their agenda to transform their service and after-sales business into a competitive differentiator. You will help define, configure, test, and deploy game-changing business solutions in state-of-the-art architectures. Our international customers are leading companies from the construction equipment, automotive, agriculture, aviation industry, and other related fields. During the ramp-up period, you will get familiar with Syncron's products and processes by utilizing our eLearning platform and participating in actual customer projects. Your personal mentor and the members of your international project team will support you to quickly learn what you need. As you grow, you will be given more senior responsibilities. Our career framework offers guidance, whereas you have a strong impact on proactively designing your personal development. You are an awesome colleague, always seeing the possibilities and accepting challenges to grow your horizon. You have completed university with a qualified degree, preferably in Industrial Management or Economics. You have 4+ years of work experience as a consultant from leading consulting and/or software organizations. You are interested in leveraging Information Technology to achieve business objectives. You take accountability for your customers" needs and aim to deliver the best results for your clients. You can understand and document customer requirements, explain complex processes easily, enjoy presenting to a group, and lead through a workshop to achieve set objectives. You have a structured work approach and stick to your goals. You fluently communicate in business English in person or writing and are happy to travel the world to occasionally spend time directly with your clients. You are in the first line to ensure Syncron customers realize the most value from our solutions by implementing and documenting end-to-end business processes based on Syncron's best practices and standard software solutions, gathering, analyzing, and documenting customer requirements, setting up Syncron's solutions to enable customer value, defining the integration of the Syncron solution within the customer's IT landscape, managing the project scope, developing and maintaining relationships with customers, stakeholders, and other team members, identifying needs and additional services to optimize customer value, collaborating with Syncron Customer Success Managers, and collaborating with Product Management department to improve Syncron solutions. The icing on the cake: Experience building business solutions based on standard software, experience in implementing SaaS solutions, and strong experience in the after-sales domain. Unsure if you meet all the job requirements but passionate about the role Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!,

Location - Any (Remote) Job Summary: We are looking for an experienced OSS Functional Designer with deep domain knowledge in telecom Plan & Build processes and hands-on expertise in workflow systems. This role involves designing functional solutions that streamline network planning, provisioning, and rollout activities, while ensuring automation and orchestration through robust workflow frameworks. 8+ years of experience in OSS functional design within telecom environments. Mandatory expertise in Plan & Build domain (e.g., network rollout, provisioning, inventory planning). Strong experience with workflow systems and process modeling tools (e.g., BPMN, Camunda). Develop and refine workflow models to automate operational processes using BPMN or equivalent standards. Understanding of network technologies (IP, Optical, Wireless) and inventory systems. Excellent analytical, documentation, and stakeholder management skills. Collaborate with cross-functional teamsincluding business analysts, architects, and developersto convert business requirements into detailed functional specifications. Ensure alignment with industry standards and frameworks, including TM Forum (eTOM, SID). Define and manage integration points between OSS components and external systems like GIS, NMS, and BSS. Lead requirement-gathering sessions and validate functional designs with stakeholders. Company Introduction Bounteous x Accolite makes the future faster for the worlds most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Bounteous x Accolite brings together 5,000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win. For more information visit: www.accolite.com Accolite Digital India Pvt Ltd, is focused on serving Fortune 500 Customers in Healthcare, Banking and Financial Services, Telecommunications and Automotive Verticals. The company is focused on producing the best technical talent in these Verticals and solving most complex technical and business problems. Accolite is a cutting edge information technology services and product development company headquartered in Dallas, Texas, with four development centres in Bangalore, Delhi, Mumbai, Hyderabad and Coimbatore, India. 1. A young IT Services company headquartered in Texas with business Operations in the US, Canada, UK, Middle East, and India. (About 15 years old) 2. In India we have offices in Gurgaon, Hyderabad, Mumbai, Chennai, and Bangalore. In 2021 we have expansion plans to 3 other European and Latin American countries 3. Accolite has a team of 5000+ headcount across its locations. 4. We have recently entered into a Strategic Partnership with New Mountain Capital, a leading growth-oriented investment firm with over $30 billion in assets under management who also own companies like eMids. 5. We have 12+ Fortune 500 clients including some of the biggest Banks and Telecom companies in the world. 6. Accolite had been growing at a 30% + growth rate in at least 3 years and targets to become a half Billion Dollar company in the next 4 years. 7. Open door flexible performance-driven work culture Accolite Digital is a leading digital transformation services provider that delivers design-led, complex digital transformation initiatives to Fortune 500 clients. Our differentiated services span digital product engineering, cloud and DevOps, data and AI, customer experience, cyber security, and design services. Accolite Digital provides these services to the banking and financial services, insurance, technology, media and telecom, healthcare, and logistics industries. With more than 5000 professionals globally, Accolite has presence across the United States, Canada, Mexico, Europe, and India, with digital labs in Bangalore, Hyderabad, Gurugram, and Chennai. For more information visit: www.accolite.com About Bounteous Founded in 2003 in Chicago, Bounteous is a leading digital experience consultancy that co-innovates with the worlds most ambitious brands to create transformative digital experiences. With services in Strategy, Experience Design, Technology, Analytics and Insight, and Marketing, Bounteous elevates brand experiences and drives superior client outcomes. For more information, please visit www.bounteous.com. For more information about Co-Innovation, download the Co-Innovation Manifesto at co-innovation.com. For the most up-to-date news, follow Bounteous on Twitter, LinkedIn, Facebook, and Instagram.

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for supply chain optimization, pricing strategy, service fulfillment (e.g. warranty management, field service management, service parts management, knowledge management). Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden. We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees. With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi. Join a dynamic and collaborative team of Expert Services (XS) professionals in APAC, part of a global team of 69 members spanning the US, EMEA, and APAC regions. In this role, you'll work alongside Project Managers, Solution Architects, Application Consultants, Technical Architects, and Technical Consultants to tackle challenging projects that directly address customer needs. Our team culture is like a close-knit family-friendly, supportive, and committed to helping one another succeed. Regular knowledge-sharing sessions and certifications ensure continuous growth, while a well-defined career framework provides clear paths to leadership roles, including Director. Our team's success is a key driver of company revenue, exemplified by winning the largest project in Japan to date in 2024. With opportunities to grow into roles in Customer Success, Product, or Support teams, we empower high performers to accelerate their careers. If you're ready to solve impactful problems and thrive in a collaborative environment, we want you on our team! As a Consultant in the APAC Expert Services (XS) team, your role is to support the successful implementation of Syncron solutions, ensuring customer satisfaction and value realization. You will work closely with Senior Consultants, Project Managers, and Solution Architects to configure, test, and deploy solutions while gaining deep expertise in Syncron's products and supply chain best practices. This role is ideal for individuals looking to grow into senior consulting or leadership positions within Syncron. Your responsibilities include: - Supporting Project Delivery by implementing SaaS solutions, ensuring projects meet scope, timeline, and quality expectations. Conduct configuration, testing, and troubleshooting of solutions in collaboration with senior team members. Maintain accurate project documentation and reports. - Collaborating Cross-Functionally by working with internal teams, including product, customer success, support, presales, and sales, to ensure seamless project execution. Engage with customer stakeholders to gather requirements and support solution deployment. - Developing Product Expertise by learning and mastering Syncron's product suite and industry best practices. Stay updated on new features and enhancements to provide expert guidance to customers. - Enhancing Customer Value by assisting in conducting training and knowledge transfer sessions for customers. Support customer post-implementation to ensure a smooth transition to business-as-usual operations. - Contributing to Business Growth by identifying opportunities for upselling and additional value delivery during project engagements. Support sales and presales teams in solution demonstrations and proposal development. - Traveling and Executing Globally by meeting customer requests domestically and internationally, ensuring face-to-face engagements where required. Adapting to diverse customer environments and working effectively across regions. - Tracking and Achieving KPIs by meeting utilization and other performance targets while consistently delivering value. - Solving Complex Challenges by tackling unique and demanding customer requirements, providing creative solutions to ensure successful implementations. Troubleshooting and resolving any issues that arise during projects. We are looking for candidates with up to 2-4 years of experience in delivering SaaS solutions or software implementations, preferably in the supply chain industry. Basic proficiency in SQL, Eclipse, and Git repositories is required. Strong analytical skills, problem-solving abilities, communication skills, and adaptability are essential for this role. We welcome candidates with diverse backgrounds and transferable skills, as we value diversity and believe in shared passion for success. If you are passionate about making a difference and ready to contribute to our mission of driving transformation in the manufacturing industry, apply now! Join us in making the complex simple and guiding our customers towards a fully connected service experience. Visit syncron.com to learn more about our company and mission.,

The Customer Experience Program Manager at Honeywell Thermal Solutions in Hyderabad, India will play a key role in supporting customer experience programs related to the technical delivery of service revenue programs facilitated by the IIoT platform TIQ. Reporting to the Technology Leader for Thermal Solutions, this individual will collaborate extensively with the sales team and the offering manager for TIQ to establish and manage customer programs. Acting as a crucial interface between the customer's project contacts and the Honeywell team, the Cust Exp Prg Mgr will ensure efficient service fulfillment. This role entails working closely with the Thermal Solutions Engineering Program Management team to establish standardized and scalable processes for service delivery. Additionally, the Cust Exp Prg Mgr will focus on enhancing the capabilities and skill set mix of the service fulfillment team to drive customer centricity and commercial success of service offerings. Responsibilities of the Customer Experience Program Manager include overseeing the development and implementation of technology solutions for clients using company products, outsourced solutions, or proprietary tools/techniques. This involves defining client needs, developing proposals, and ensuring successful project implementation. The role combines people management and technical leadership capacities, with performance measured by consulting engagement capture, utilization, or performance against budget. The Manager will be responsible for selecting, developing, and evaluating personnel to enhance operational efficiency. They will manage operational and product performance in alignment with customer expectations and contracts, driving program execution to meet defined customer service metrics and survey results. The Customer Experience Program Manager will lead cross-functional program teams to achieve customer service objectives, facilitate TIQ-based pursuit reviews, and prioritize speed of development to meet growth targets. Establishing a global service provisioning team with a culture of collaboration and inclusivity is essential, along with ensuring timely and quality delivery of approved service projects. The Manager will identify, protect, and develop critical TIQ and software-based customer service knowledge across the organization, managing program teams to mitigate technical and commercial risks on projects. Collaboration with various teams including sales, offering management, and R&D is key to tracking progress and driving corrective actions. Continuous improvement initiatives and design standards for TIQ-based services will be led by the Manager to enhance service performance, quality, and reliability. This role will require approximately 20% travel.,

The Deloitte South Asia strategic growth team serves as a central pillar driving growth and transformation within DSA, spanning several business lines and various technology functions. We are established as a centralized team collaborating across consulting, implementation, and operation to maintain and enhance client value offerings and services. We innovate conventional approaches, leveraging Deloitte technology, differentiated domain expertise, intellectual property, talent, and capacity to embed continuous advantage and deliver enhanced business value. In this team, our focus is on catering to the unique needs and preferences of clients in the South Asia region. Your role within this dynamic team is essential for establishing networks and relationships across the client stakeholder ecosystem and ensuring service fulfillment. Additionally, you will collaborate closely with other Deloitte leadership and stakeholders dedicated to the client. Your contributions will involve nurturing new and existing relationships, supporting presales life cycles, and playing a pivotal role in driving the success of DSA business growth for the specific client. You will be part of a global organization that is making a measurable impact that matters every day. Desired qualifications Demonstrate very good hands-on SAP ABAP Functional/Technical knowledge. Experience in Application maintenance and Application development projects. Possess good Troubleshooting and solutioning skills. Ability to write high quality business requirement specifications and Test documentation. Experience in suggesting and implement continuous improvement ideas. Working experience in a Global IT landscape with multiple application interfaces. Good collaboration skills to work with Global IT teams. Location and way of working This profile involves frequent travelling to client locations Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs. Your role as a leader We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, leaders across our organization must strive to be: Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication Must be we'll abled to have we'll-structured and we'll-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as we'll as course correction for the success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.

At Zendesk, we want new customers to experience product value within days not weeks. The Product-Led Growth (PLG) team is making that happen by designing intuitive onboarding experiences, from trials and in-app guides to prebuilt templates and automation flows. We re looking for a Senior Software Engineer with frontend or fullstack expertise to help craft elegant, accessible, and responsive UIs that power this self-service motion. You ll collaborate closely with design and product to bring onboarding workflows to life helping customers set up integrations, configure help centers, and activate AI-powered support, all within the product itself. What You ll Do Architect & Develop Scalable Front-End Solutions Design and build enterprise-scale UI components that support structured service request workflows, approval chains, and automated service fulfillment. Architect and implement hierarchical service catalog browsing, structured request bundling, and multi-layered service interaction models. Optimize front-end performance, focusing on load times, rendering efficiency, and client-side caching strategies. Work with GraphQL and REST APIs, integrating structured request workflows, service selection automation, and customized approval routing. Ensure accessibility, responsiveness, and intuitive user experiences across all service catalog features. Contribute to the evolution of Zendesk s front-end architecture, driving improvements in scalability, reusability, and maintainability. Optimize front-end performance, ensuring low-latency request interactions, real-time UI updates, and scalable service fulfillment experiences. Lead Technical Innovation & Collaboration Work closely with Product Managers, Designers, and Engineers to create user-friendly, configurable service catalog UI components. Lead system design reviews and UI architecture discussions, influencing best practices for service request workflow UX and automation-driven interactions. Enhance developer experience by contributing to design system optimizations, UI performance frameworks, and automation-driven interaction models. Experiment with new front-end technologies, advocating for improvements in extensibility, scalability, and real-time service request execution. Mentor & Strengthen the Engineering Team Act as a technical mentor, helping junior engineers grow their front-end expertise. Conduct code reviews, ensuring high-quality, maintainable, and testable front-end code. Foster a culture of collaboration, knowledge sharing, and continuous learning within the team. What We re Looking For Required Qualifications 5+ years of professional experience in frontend or full-stack development, with a focus on enterprise service catalogs, structured service request automation, or interactive service browsing interfaces. Strong expertise in JavaScript, TypeScript, React, and Redux, with experience in state management for structured workflows and interactive request models. Experience building and optimizing GraphQL and REST API integrations, ensuring efficient data fetching, request fulfillment interactions, and service selection UI responsiveness. Deep knowledge of component-based front-end architectures, optimizing UI workflows for structured service request lifecycle automation. Proven experience developing user-friendly, hierarchical catalog browsing interfaces with search, categorization, and nested service relationships. Familiarity with front-end build tools (Webpack, Babel, Vite) and performance profiling tools. Proven ability to drive front-end architecture improvements and optimize complex UI applications. Experience building and maintaining high-scale, enterprise-grade UI applications. Excellent problem-solving, critical thinking, and collaboration skills. Strong verbal and written communication skills, with the ability to clearly explain technical decisions. Preferred Qualifications Experience building self-service portals, structured catalog browsing UIs, or request fulfillment workflow interfaces. Familiarity with micro frontend architectures, UI extensibility models, and enterprise-scale front-end scalability strategies. Experience working with observability tools (e.g., DataDog) and optimizing UI responsiveness for structured workflows. Previous contributions to open-source UI frameworks, request lifecycle automation tools, or enterprise self-service interaction models. Tech Stack You ll Work With Backend: Ruby, Ruby on Rails, MySQL Frontend: JavaScript, TypeScript, React, Redux, GraphQL DevOps & Monitoring: DataDog, CI/CD tools Cloud & Infrastructure: AWS, Kubernetes (nice-to-have) Why You Should Apply Be part of Zendesk s future. The Employee Service business is a key strategic priority with strong investment and executive support. Work on impactful projects. Help organizations streamline service requests and automate fulfillment through an industry-leading service catalog. Solve complex technical challenges. Build and optimize front-end experiences at an enterprise scale. Grow your career. We invest in mentorship, learning opportunities, and career development. Enjoy flexibility. Hybrid-friendly culture with strong work-life balance. Ready to Build the Future of Employee Service We d love to hear from you. Apply now and help us shape the future of customer experience.