Service Executive

Role Overview: As a Customer Service Executive, your primary responsibility will be to answer incoming calls from customers. You will handle various customer needs such as taking orders, answering inquiries, resolving complaints, and providing information. It is crucial to handle each call professionally, whether it involves providing details about products and services, processing orders, or documenting complaints. Keeping detailed records of customer interactions and accurately processing orders and applications are essential aspects of your role. Additionally, following up on customer requests and referring unresolved issues to designated departments will be part of your duties. Key Responsibilities: - Answer incoming calls promptly and professionally, addressing customer queries and concerns. - Maintain detailed records of customer interactions, including inquiries, complaints, and comments. - Accurately and efficiently process orders, forms, and applications. - Follow up with customers to ensure that their requests have been appropriately handled. - Refer unresolved customer grievances or special requests to designated departments for further investigation. Qualifications Required: - Good communication skills to effectively interact with customers. - Active problem-solving skills to address customer inquiries and complaints. - Strong interpersonal skills to build rapport with customers. - Ability to work efficiently in a fast-paced customer service environment and handle pressure effectively.,