Service Engineer

Job Description:

Service Engineer should be specialized in the installation, maintenance, and repair of surveillance and office automation systems. The ideal candidate must have strong technical skills, should be customer-focused, and possess a solid understanding of both hardware and software related to these technologies.

Key Responsibilities

• Installation and Commissioning: Install, configure, and commission surveillance systems (CCTV, IP cameras, DVRs, NVRs) and office automation equipment (biometric access control, time attendance systems, intercoms, projectors).
• Maintenance and Repair: Conduct routine maintenance, troubleshoot technical issues, and perform on-site and remote repairs for installed systems.
• Customer Support: Provide exceptional technical support to clients, addressing their queries and resolving problems in a timely and professional manner.
• System Upgrades: Advise customers on system upgrades and new product features to enhance their security and office efficiency.
• Documentation: Maintain accurate records of all service activities, including installation reports, maintenance logs, and customer feedback.
• Training: Provide basic training to end-users on the operation and maintenance of their new equipment.
• Inventory Management: Manage spare parts and tools necessary for service calls, ensuring timely restocking.

Qualifications & Skills

• Education: A diploma or bachelors degree in Electronics, Electrical Engineering, IT, or a related field.
• Experience: 1-2 years of experience in a similar role, specifically with surveillance systems (CCTV) and/or office automation products.

Technical Skills:

• Surveillance: Proficient in the installation and troubleshooting of CCTV, IP cameras, and network video recorders.
• Networking: Knowledge of network protocols (TCP/IP), wiring, and basic network configuration.
• Office Automation: Experience with biometric systems (fingerprint, face recognition), access control, and time attendance software.

Soft Skills:

• Problem-Solving: Excellent analytical and diagnostic skills to quickly identify and resolve technical issues.
• Communication: Strong verbal and written communication skills to interact effectively with clients and team members.
• Customer Service: A professional and friendly demeanor with a commitment to customer satisfaction.
• Time Management: Ability to manage multiple service calls and prioritize tasks efficiently.

Other Requirements:

• A valid drivers license and the ability to travel to client sites.
• Willingness to work flexible hours, including occasional evenings or weekends, if required for urgent service calls.