Service Engineer - Punjab (Bhatinda)

As a Service Engineer at our company, you will be responsible for conducting servicing in your designated area. Your role will involve acting as a liaison and customer support representative for the local region, providing phone and email support, technical advice, and ECSC support to customers. You will be expected to independently perform basic and complex troubleshooting and repairs on the designated modality, ensuring a high success rate in diagnosing problems within your area while following the escalation procedure. Key Responsibilities: - Carry out Field Change Orders and safety checks/modifications as instructed by the Elekta Product Supply Centre for the installed systems - Take ownership of service deliverables for the designated customer site - Perform routine calibrations, preventative maintenance, and closure of predictive and proactive cases on your designated modality and secondary modality - Conduct Planned Maintenance for customers as required per the PM protocols - Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams - Instruct customers in the proper use of the equipment - Assist Sales/Customer Service with technical advice - Submit timely and accurate reports as assigned - Conduct parts inventory management at assigned customer sites - Maintain all company-leased equipment, including company computer, parts, and tools - Perform other related duties as assigned or requested - Execute equipment upgrade works Qualifications Required: - Ability to represent the organization in a professional and positive manner - Uphold Elekta's philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization In this role, you will also be expected to incorporate Elekta Values into all department functions and responsibilities, as well as adhere to all Elekta directives, policies, and procedures.,