Service Engineer (Plastic)

As a Service Engineer, your primary role is to maintain, repair, and install equipment, provide technical support, and ensure customer satisfaction. You will troubleshoot issues, perform preventative maintenance, and train clients on equipment usage. Key Responsibilities and Duties: - Troubleshooting and Repair: Diagnosing and resolving technical issues with equipment or systems, including remote troubleshooting and on-site visits. - Installation and Maintenance: Installing, upgrading, and performing preventative maintenance on equipment according to manufacturer specifications and service agreements. - Technical Support: Providing technical support to customers, explaining equipment operation, and troubleshooting techniques. - Customer Interaction: Communicating with customers about technical issues, solutions, and training, ensuring clear and concise communication. - Documentation and Reporting: Maintaining service records, creating documentation, and reporting on service activities. - Staying Current: Keeping up with industry trends, new products, and advancements to maintain expertise and provide proactive support. - Project Management: Planning and managing projects related to equipment installation, upgrades, and maintenance. - Collaboration: Collaborating with other departments, such as engineering and quality, to resolve issues and improve processes. Qualifications Required: - Technical Knowledge: Strong understanding of relevant equipment, systems, and industry standards. - Problem-Solving: Ability to diagnose and solve technical issues effectively. - Communication: Excellent communication skills, including written and verbal, for interacting with customers and colleagues. - Interpersonal Skills: Ability to build rapport with customers and provide effective training and support. - Analytical Skills: Ability to analyze technical data and identify root causes of problems. - Physical Skills: Depending on the role, physical ability to handle tools, equipment, and perform manual tasks. - Education and Certifications: Diploma or degree in engineering or a related technical field, as well as relevant certifications and experience. No additional details about the company were mentioned in the job description.,