Service Engineer (Plastic)

As a Service Engineer, your primary responsibility will be to maintain, repair, and install equipment while providing technical support and ensuring customer satisfaction. You will be tasked with troubleshooting issues, performing preventative maintenance, and training clients on equipment usage. Your key duties will include diagnosing and resolving technical issues with equipment, both remotely and through on-site visits. Additionally, you will be responsible for installing, upgrading, and conducting preventative maintenance on equipment as per manufacturer specifications and service agreements. Providing technical support to customers, explaining equipment operation, and troubleshooting techniques will also be part of your role. Effective communication with customers regarding technical issues, solutions, and training is essential. You will need to maintain service records, create documentation, and report on service activities. Staying up-to-date with industry trends, new products, and advancements to provide proactive support is crucial. Project management skills will be required for planning and managing projects related to equipment installation, upgrades, and maintenance. Collaboration with other departments, such as engineering and quality, will be necessary to resolve issues and enhance processes. Strong technical knowledge, problem-solving abilities, excellent communication skills, and interpersonal skills are essential for this role. Analytical skills to analyze technical data and identify root causes of problems will also be required. Depending on the specific role, physical skills may be necessary to handle tools, equipment, and perform manual tasks. A diploma or degree in engineering or a related technical field, along with relevant certifications and experience, is required. The different job types that fall under the Service Engineer category include Field Service Engineer, Technical Service Engineer, and Service Engineer, each focusing on specific aspects of on-site support, technical support, and customer service.,