Service - Diploma Engineer Trainee

Key Responsibilities

• Assist in day-to-day service operations at the dealer/service centre: monitor job cards, ensure service turnaround times, parts availability, coordination between technicians, service advisors and parts teams.

• Support breakdown / field service operations: help coordinate mobile service units, track vehicle recovery, ensure quick restoration and customer uptime.

• Monitor and help drive key Service & After-Sales KPIs: e.g., service turnaround time (TAT), first-time fix rate, repeat complaints rate, warranty claim processing, customer feedback scores.

• Support dealer/service centre audits & compliance: ensure the service centre adheres to service processes, diagnostic protocols, use of genuine parts, service safety standards.

• Assist in data collection & reporting: gather service performance data, parts usage, downtime statistics, dealer/service centre performance metrics; prepare reports for review; identify areas for improvement.

• Participate in process improvement / cost reduction / quality improvement initiatives within the service domain: e.g., reducing repeat failures, improving uptime, optimising parts logistics, applying root-cause analysis for recurring complaints.

• Engage with customer / fleet accounts: support service team in interacting with key fleet customers, follow up on large accounts, ensure high service quality and customer retention.

• Technical support & learning: Gain knowledge of vehicle systems (engine, transmission, chassis, electronics), diagnostics, telematics (where applicable), support service technicians in complex repairs under supervision.

• Field visits / dealer visits: Periodic travel to service outlets, engage with service staff, inspect workshop layouts, tool/fixture availability, adherence to brand/service norms; provide feedback for improvement.

• Safety, quality & process adherence: Ensure that service operations follow occupational safety rules, workshop environmental standards, service process SOPs, and uphold the brands service reputation.