3 years
0 Lacs
Posted:1 day ago|
Platform:
On-site
Full Time
💼 Role: IT Support / Service Desk Trainer
📍 Location: Multiple locations
🕒 Experience: 3+ years in IT Support
✔ Deliver structured training for IT Support (L1 & L2) learners
✔ Teach troubleshooting, OS basics, networking, and service desk workflows
✔ Provide hands-on training on ticketing tools (ServiceNow, Jira, Freshservice, etc.)
✔ Conduct live troubleshooting demos, assessments & practical labs
✔ Mentor learners, boost their confidence, and prepare them for real-time support environments
✔ Build communication & customer-handling skills through role-plays and scenario-based sessions
🔹 Strong career growth in the training & L&D domain
🔹 Exposure to modern IT support tools and global standards
🔹 Opportunity to make a real impact on learners entering the IT industry
🔹 Dynamic work environment with continuous learning
APPL GLOBAL INFOTECH
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