Job
Description
As a Service Desk Technician Level 1 at MarketStar, you will play a crucial role in providing exceptional technical support to employees and clients across global offices. Your primary responsibility will be to serve as the initial point of contact for end-users seeking technical assistance, whether through phone, email, or in-person interactions. Your dedication to technology, continuous learning, and outstanding customer service will be essential in delivering effective support for hardware, software, and network-related issues. Key Responsibilities: - Act as the first line of support for end-users seeking technical assistance via various channels. - Provide timely and courteous support for hardware, software, and network issues. - Log and manage incidents and service requests accurately using the TechServices ticketing system. - Troubleshoot and resolve issues related to Windows, Mac, and Chrome operating systems, Microsoft Office Suite, and basic networking. - Conduct hardware diagnostics, repairs, upgrades, imaging, and deploying new devices. - Assist with user account management, including password resets and Active Directory updates. - Maintain and track IT inventory for accurate asset management. - Support onboarding and offboarding processes by preparing and recovering computer equipment. - Escalate unresolved issues to appropriate IT support team members while ensuring a positive user experience. - Contribute to the documentation of support procedures and knowledge base articles. - Perform any other duties as assigned by TechServices leadership. Qualifications & Skills: - Pursuing or holding IT certifications such as CompTIA A+, Network+, or Security+ (preferred). - Basic knowledge of Windows, Mac, Chrome OS, Microsoft Office 365, and fundamental networking concepts. - Familiarity with Active Directory, file servers, and backup solutions is advantageous. - Strong analytical and problem-solving skills with keen attention to detail. - Excellent verbal and written communication skills, including technical documentation. - Ability to provide high-quality customer service with professionalism and empathy. - Self-motivated with effective time management skills and task follow-through. - Capable of working independently and collaboratively in a fast-paced environment. Must Have Skills: - Strong troubleshooting knowledge of Windows & Mac OS, Microsoft Office suite, Browsers, VPNs, network, printers, and peripherals. - Experience with ITSM and ITAM tools for ticket and inventory management. - Analytical and problem-solving capabilities. - Ability to work independently, prioritize tasks, and manage multiple assignments in a dynamic setting. - Willingness to work in rotational shifts, including 24/7 availability. Join the TechServices team at MarketStar and be part of a culture that values exceptional customer service and continuous improvement. If you are passionate about IT support and eager to grow your career, apply now to become a valuable member of our dynamic team. What's in it for you - Continuous learning and entrepreneurial growth mindset. - Employee-centric benefits plan, including comprehensive health insurance, generous leave policy, well-being sessions, and work flexibility. - Opportunity to work with leading global brands and homegrown leaders. - Customized training programs for personal and professional development. - Equal opportunities employer advocating for diversity in the workforce. Please note that this job description provides essential information about the role's scope and is not exhaustive. Responsibilities may evolve to meet business needs over time. If you are ready for this exciting opportunity, hit the Apply Now button and take the next step in advancing your IT career at MarketStar.,
