4 Itam Tools Jobs

As a Service Desk Technician Level 1 at MarketStar, you will play a crucial role in providing exceptional technical support to employees and clients across global offices. Your primary responsibility will be to serve as the initial point of contact for end-users seeking technical assistance, whether through phone, email, or in-person interactions. Your dedication to technology, continuous learning, and outstanding customer service will be essential in delivering effective support for hardware, software, and network-related issues. Key Responsibilities: - Act as the first line of support for end-users seeking technical assistance via various channels. - Provide timely and courteous support for hardware, software, and network issues. - Log and manage incidents and service requests accurately using the TechServices ticketing system. - Troubleshoot and resolve issues related to Windows, Mac, and Chrome operating systems, Microsoft Office Suite, and basic networking. - Conduct hardware diagnostics, repairs, upgrades, imaging, and deploying new devices. - Assist with user account management, including password resets and Active Directory updates. - Maintain and track IT inventory for accurate asset management. - Support onboarding and offboarding processes by preparing and recovering computer equipment. - Escalate unresolved issues to appropriate IT support team members while ensuring a positive user experience. - Contribute to the documentation of support procedures and knowledge base articles. - Perform any other duties as assigned by TechServices leadership. Qualifications & Skills: - Pursuing or holding IT certifications such as CompTIA A+, Network+, or Security+ (preferred). - Basic knowledge of Windows, Mac, Chrome OS, Microsoft Office 365, and fundamental networking concepts. - Familiarity with Active Directory, file servers, and backup solutions is advantageous. - Strong analytical and problem-solving skills with keen attention to detail. - Excellent verbal and written communication skills, including technical documentation. - Ability to provide high-quality customer service with professionalism and empathy. - Self-motivated with effective time management skills and task follow-through. - Capable of working independently and collaboratively in a fast-paced environment. Must Have Skills: - Strong troubleshooting knowledge of Windows & Mac OS, Microsoft Office suite, Browsers, VPNs, network, printers, and peripherals. - Experience with ITSM and ITAM tools for ticket and inventory management. - Analytical and problem-solving capabilities. - Ability to work independently, prioritize tasks, and manage multiple assignments in a dynamic setting. - Willingness to work in rotational shifts, including 24/7 availability. Join the TechServices team at MarketStar and be part of a culture that values exceptional customer service and continuous improvement. If you are passionate about IT support and eager to grow your career, apply now to become a valuable member of our dynamic team. What's in it for you - Continuous learning and entrepreneurial growth mindset. - Employee-centric benefits plan, including comprehensive health insurance, generous leave policy, well-being sessions, and work flexibility. - Opportunity to work with leading global brands and homegrown leaders. - Customized training programs for personal and professional development. - Equal opportunities employer advocating for diversity in the workforce. Please note that this job description provides essential information about the role's scope and is not exhaustive. Responsibilities may evolve to meet business needs over time. If you are ready for this exciting opportunity, hit the Apply Now button and take the next step in advancing your IT career at MarketStar.,

As an IT Asset Analyst at Pega, you will play a crucial role in managing the lifecycle of IT assets, ensuring smooth procurement coordination, tracking inventory, engaging with vendors, and maintaining compliance with internal policies and audit requirements. Your meticulous attention to detail, ability to collaborate cross-functionally, and proactive approach towards process improvement will be key in this role. Your responsibilities will encompass Asset Lifecycle Management, Software License Management, Vendor & Procurement Coordination, SEZ Compliance, End-of-Life and Disposal, as well as Reporting & Documentation. To excel in this position, you should possess a strong understanding of Asset Lifecycle Management, excellent communication skills (both verbal and written), and the capacity to handle multiple priorities effectively in a fast-paced environment. Preferably, you should have knowledge of ITIL and experience working with internal and global teams to align business objectives with implementation outcomes. Being highly driven and adaptable, you are capable of working independently with a sense of urgency. Ideally, you bring 4-5 years of experience in IT asset management, procurement operations, vendor and contract management. A degree in computer science or a related field is required, along with proficiency in ITAM tools and enterprise asset tracking systems. Proficiency in Excel and familiarity with tools like Power BI, SailPoint, or Ariba will be advantageous. At Pega, you will have the opportunity to work with cutting-edge technologies and play a pivotal role in revolutionizing the way software is built. With continuous learning and development opportunities, you will thrive in our innovative, inclusive, agile, flexible, and enjoyable work environment. Join us at Pega and be part of a team that is dedicated to pushing the boundaries of technology and customer satisfaction.,

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Solution design and architecture in the fields of Digital IT Service Management, Service Assurance, and AIOps, including infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, and server and network automation tools across Data Centre, Cloud, Network, and EUC domains. The portfolio encompasses BSM tools solutions and pre-sales activities necessary to build IT services for end customers. This includes solution architecting, consulting, tools portfolio optimization, process gap analysis, solution defense, OEM alliances, delivery interface, and service level management. The role involves ensuring proactive engagement with customers to understand their tools estate and proposing next-generation solution areas that deliver business value. Responsibilities also include completing the technical response of proposals, including compliance with requirements, and incorporating Wipro's proprietary solutions and IPs, such as HOLMES. The individual will be responsible for reviewing, enhancing, and improving tools-specific solutions, value propositions, and pricing based on experience and expertise in BSM solutions at large strategic outsourcing engagements for Wipro. Additionally, this role involves managing interactions with partners such as Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, and ServiceNow Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market references and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Qualifications: 10+ Years of experience in IT industry in infrastructure support and management area Experience in Enterprise tools solutioning covering ITSM, ITOM, ITAM tools. Demonstrated ability to communicate both laterally and up to influence decisions and actions. Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Required Skills Technology | Tools and Technology | Usage of ITAM tools Behavioral | Aptitude | People skills Functional | Training and Development Activities | Identifying Training Needs Behavioral | Aptitude | People skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will cover areas including, but not restricted to, the following. - Aiding Asset Management team on major issues - Driving the efficiency and effectiveness of the Asset management process. - Monitoring the effectiveness of asset management and making recommendations for improvement. - Ensure timely submission of weekly/monthly asset reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Delivery Manager - Client communications - Providing a point of escalation for IT managers - Demonstrating and increasing the value proposition of the asset management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Primary Skills 1. Experience in Hardware and Software Asset Life Cycle Management 2. User asset On Boarding and Off Boarding 3. New User Asset On Boarding and Off Boarding 4. Knowledge of Contract Management 5. Knowledge of Procurement Life Cycle 6. Knowledge of Project Management too usage 7. Knowledge of using ITSM tools, namely ServiceNow and Remedy Functional Primary Skills Asset Management Tagging and De-tagging of asset in Hardware Asset Management Entitlement Vs Usage of licenses User On Boarding and Off Boarding Contract renewal and negotiations Procurement Life Cycle Create a plan in MS Project