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Service Desk (NOC) - Team lead

Service Desk (NOC) - Team lead

Bahwan Cybertek Group

0 years

8 - 10 Lacs

chennai

Posted:4 weeks ago| Platform: GlassDoor logo

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Skills Required

service monitoring communication management jira server solarwinds linux networks

Work Mode

On-site

Job Type

Part Time

Job Description

Job Description :

L1/ L2 Monitoring and Incident Management

Candidate should have excellent/good communication skills and Team management skills

Ability to manage shift alone

Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements

Should adhere to SLA’s

To follow up on issues with respective application teams

Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools

Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk

Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.

24x7 rotational shifts and week offs.

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