Service Desk (NOC) - Team lead

As a candidate for the position of L1/L2 Monitoring and Incident Management, you will be responsible for monitoring alerts, initiating Bridge Calls, involving stakeholders, being available throughout the bridge call, and preparing Problem statements on a day-to-day basis. Your role will require excellent/good communication skills, team management skills, and the ability to manage shifts alone. Adherence to SLAs and following up on issues with respective application teams are key aspects of this position. Working knowledge of Service Now/JIRA Ticketing tools and experience with Monitoring Tools such as SolarWinds, Opsgenie, Splunk is required. Basic knowledge of Linux, Windows, and Networks (L0 is adequate) is preferred. You will be working in 24x7 rotational shifts with week offs. Key Responsibilities: - Monitor alerts and initiate Bridge Calls - Involve stakeholders and be available throughout the bridge call - Prepare Problem statements - Adhere to SLAs - Follow up on issues with respective application teams - Create tickets using Service Now/JIRA Ticketing tools - Monitor server/application alerts using tools like SolarWinds, Opsgenie, Splunk - Possess basic knowledge of Linux, Windows, and Networks Qualifications Required: - Excellent/good communication skills - Team management skills - Ability to manage shifts alone - Working knowledge of Service Now/JIRA Ticketing tools - Experience with Monitoring Tools such as SolarWinds, Opsgenie, Splunk - Basic knowledge of Linux, Windows, and Networks,