Service Desk Engineer

Mindsprint

3 - 6 years

4 - 7 Lacs

chennai

Posted:Just now| Platform:

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Skills Required

it service desk international voice process service desk management it helpdesk ticketing tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Desk Engineering

Have technical expertise on the IT Service desk through chat, email, and voice.
Professional Communication with end users required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Remote L1 support by troubleshooting all Desktop/laptop/Application related issues and pertinent queries
Closing tickets within the agreed SLA
Language skills: Fluent English (written and verbal)
Ability to understand the business objectives
ITIL Certification. Strong Knowledge especially on Service Desk, Incident, Problem, and Change Management
Experience working with ServiceNow or any other ticketing tool
Reviewing pending tickets and follow up till closure
Ability to multi-task and adapt to changes quickly
Flexible to work in 24/7 rotational shift
Having Good Analytical skill and problem-solving skill
Troubleshooting experience with the following:
Windows Operating systems
Active Directory
O365 Suite Applications
VPN (Pulse Secure, AnyConnect Etc)
SAP
VDI
Knowledge on endpoint management suites like SCCM, Desktop Central)
Application troubleshooting

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