Service Desk Engineer L2

As a Single Point of Contact (SPOC) for IT services under the defined scope, your primary responsibilities will include: - Logging IT related tickets such as incidents, service requests, and events from users through various channels like phone, email, or directly in the ticketing tool. - Acknowledging the tickets and allocating them to the appropriate category for further action. - Classifying the tickets based on severity and impact to ensure timely resolution. - Communicating relevant information about incidents and their progress to the stakeholders as necessary. - Allocating the tickets to the respective support groups and monitoring them until closure. - Recording, tracking, and updating incident ticket information in the service desk tool. Qualifications required for this role are: - Prior experience in IT service desk or technical support role. - Strong communication skills to interact effectively with users and stakeholders. - Proficiency in using service desk tools for ticket management. - Ability to prioritize and manage multiple tasks efficiently. Please note that this is a full-time position and the work location is in person.,