Job
Description
As a Service Design Lead at our company, you will be responsible for leading service design initiatives across the organization to shape and improve end-to-end customer experiences. You will work closely with cross-functional teams and clients to drive innovation and excellence in service delivery. Your role will involve the following key responsibilities: - Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology, and data - Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top-quality strategic and creative outputs on projects and accounts - Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes - Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables - Help teams manage and visualize outcomes, prioritize work, and adhere to agreed project priorities and scope - Own and grow client relationships - Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables - Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction - Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product - Contribute to the development of service design practice tools, methodologies, and applications and inspire innovative approaches and techniques Qualifications required for this role include: - Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role - A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies - Excellent communication and stakeholder management skills - The tendency to thrive in a fast-paced, sometimes ambiguous environment - A solid understanding of other disciplines such as client engagement, technology, delivery, UX, and strategy - A proactive, can-do attitude, sense of humor, and a desire to drive the business forward Join us in this exciting opportunity to make a significant impact on our customers' experiences and drive innovation in service design! As a Service Design Lead at our company, you will be responsible for leading service design initiatives across the organization to shape and improve end-to-end customer experiences. You will work closely with cross-functional teams and clients to drive innovation and excellence in service delivery. Your role will involve the following key responsibilities: - Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology, and data - Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top-quality strategic and creative outputs on projects and accounts - Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes - Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables - Help teams manage and visualize outcomes, prioritize work, and adhere to agreed project priorities and scope - Own and grow client relationships - Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables - Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction - Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product - Contribute to the development of service design practice tools, methodologies, and applications and inspire innovative approaches and techniques Qualifications required for this role include: - Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role - A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies - Excellent communication and stakeholder management skills - The tendency to thrive in a fast-paced, sometimes ambiguous environment - A solid understanding of other disciplines such
