7 Experience Strategy Jobs

In this role, you will play a crucial part by: Coordinating with U.S. UX Leadership & Global Teams to ensure alignment on design strategy and execution. Leading Design Thinking Workshops to cultivate creative problem-solving, generate innovative ideas, and align stakeholders. Mapping User Journeys & Experience Flows to identify pain points and unlock opportunities for improved engagement and satisfaction. Developing Wireframes & Prototypes to effectively communicate design concepts, ensuring iterative improvements through stakeholder feedback and usability testing. Collaborating with Product & Engineering Teams to bridge the gap between business goals and user needs, shaping cohesive digital experiences. Establishing Scalable Design Systems to maintain consistency across enterprise-level products and services. Conducting User Research & Usability Testing to drive data-driven decision-making and refine UX strategies. Keeping Up with Industry Trends in Finance, Insurance, SaaS, and Healthcare to ensure our solutions stay ahead of the curve. What You Bring to the Role: 10+ years of hands-on experience in UX/UI design, service design, or experience strategy. Deep understanding of user-centered design principles, design thinking methodologies, and journey mapping techniques. Proven ability to run ideation workshops, craft strategic UX roadmaps, and influence stakeholders. Strong visual and interaction design skills with proficiency in Figma, FigJam, Adobe XD, or similar tools. Ability to communicate complex ideas clearly and persuasively to executives, stakeholders, and cross-functional teams. Experience working in an agile environment with global, distributed teams. Strong expertise in financial services, insurance, SaaS, or healthcare industries is a plus.,

You should have 3-6 years of experience in UX design and be familiar with the overall UX design process, business stakeholder vision, and general software development principles in both CX and EX contexts. Your responsibilities will include assisting in problem framing and requirements gathering, designing low to high fidelity UI designs and prototypes for various platforms, creating proof of concepts, and supporting the creation of research artifacts. You will be expected to understand and contribute to shaping the experience strategy, follow best practices, and assist in conducting usability testing and other user research methods. Additionally, you should be able to perform experience audits and usability analysis, with a foundational understanding of modern emerging experiences based on Generative AI and immersive design being a plus. The work location for this position can be in Chennai, Bangalore, Hyderabad, Pune, Mumbai, Kolkata, Kochi, or Gurgaon.,

The ideal candidate should possess 3 to 9 years of relevant experience in UX design. The work location for this position is Gurgaon, and the minimum education requirement is a full-time three or four-year degree. A B. Design or M. Design degree would be considered an added advantage. The mode of work is from the office for 3-5 days a week. As a UX Designer, you will be responsible for understanding the overall UX design process, business stakeholder vision, and general software development/platform-specific principles in both CX and EX contexts. You should be mature in problem framing and requirements gathering methodologies and be able to contribute to these activities, including conducting and delegating subtasks to others. Your role will involve proficiency in discovery and data synthesis to identify critical user insights and develop hypotheses to design effective experiences. You will be expected to perform experience audits and usability analysis, such as immersive studies and heuristic assessments. In addition, you will be responsible for designing low to high fidelity UI designs and prototypes for various platforms, including web applications, mobile devices, and other form factors for a top-notch digital experience. Collaboration with visual designers to craft proof of concepts in mixed-fidelity is essential. Your responsibilities will also include creating research artifacts, analysis summaries, and ideation strategies required for workshops, as well as contributing to the experience strategy when needed. You may also assist in conducting usability testing or other exploratory/evaluative user research methods as directed. Experience in designing for modern emerging experiences based on Generative AI and immersive design is considered a plus for this role.,

Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role with a strong portfolio of complex, digital experiences demonstrating applied experience of service design methodologies. Excellent communication and stakeholder management skills are required, including fostering collaboration, explaining rationale, aligning and persuading stakeholders, driving conversations, and building client relationships. The ideal candidate for the position of Service Design Lead is a strategic thinker who excels in solving complex challenges. The role involves engaging clients from c-suite to product owners on how service design and human-centric strategic thinking can address their challenges. Comfort with leading workshops, collaborating with various team members, and planning and executing research is essential. As a Service Design Lead, you will shape and enhance end-to-end customer experiences by spearheading service design initiatives across the organization. Responsibilities include leading a global adoption program for a large client, conducting workshops for senior stakeholders, and creating a comprehensive understanding and roadmap across experience, business processes, technology, and data. Collaborating with cross-functional teams and partners to deliver high-quality strategic and creative outputs on projects and accounts is crucial. Developing, advocating for, and executing appropriate approaches or delivery methods to address different contexts and requirements, including measuring and evaluating outcomes, is part of the role. Drawing insights from collected data through quantitative and qualitative methods and effectively communicating them to the team and the wider organization to inform strategic deliverables is key. Helping teams manage and visualize outcomes, prioritize work, and adhere to agreed project priorities and scope are essential responsibilities. The role also involves owning and growing client relationships, identifying areas where service design can add value, and scoping related projects and deliverables with other leaders and stakeholders. Inspiring the team and clients to push thinking further and consider taking on a more daring, audacious, and innovative direction is part of the role. Collaborating with Product Design, Design Engineering, and Infosys teams to ensure the vision is translated into the live product is essential. Additionally, contributing to the development of service design practice tools, methodologies, and applications, inspiring innovative approaches and techniques is expected.,

The VP Brand, Experiences & Platforms role based in Bangalore within the Independent Brand & Experience Studio under the Zensciences umbrella is seeking an experienced professional with 15-20+ years of expertise in branding, design leadership, experience strategy, and platform innovation. This strategic studio is dedicated to shaping the next generation of brands, video, and digital experiences, inheriting the legacy of Zensciences" award-winning work in branding, UX/UI, video, and design innovation. The VP Brand, Experiences & Platforms will lead the vision, strategy, and growth charter of the independent studio, driving creative and experiential ambition. Responsibilities include defining the long-term creative and growth strategy, leading brand definition and system design, and innovating in experience & platform development. The role involves overseeing team building, culture, client and industry leadership, and P&L ownership for revenue expansion through new business and partnerships. The ideal candidate should possess 15-20 years of experience in brand strategy, design leadership, and platform innovation, preferably from agency or consulting backgrounds. Deep expertise in design systems, UX/UI, creative technologies, and proven track record in building and scaling brand experiences for global clients are essential. An entrepreneurial mindset, strong commercial acumen, and experience in managing multi-million dollar accounts are key qualifications for this role. This opportunity offers the chance to build from legacy, operate independently with full strategic freedom, push boundaries in digital design, and own and scale a creative P&L with executive support. If you are a visionary leader with a passion for innovative brand and platform experiences, this role provides a platform to drive growth and make a significant impact within a dynamic and creative environment.,

As a Manager, Experience Researcher at Mastercard, you will play a crucial role in shaping and executing customer research strategies to drive the creation of innovative products using customer-centric design approaches. You will be part of a dynamic team focused on delivering excellent customer experiences through a variety of UX disciplines. Your responsibilities will include defining, shaping, and testing strategies to create great experiences for customers and consumers. To excel in this role, you must be observant, curious, and passionate about building the best possible experience for customers. You will be responsible for unearthing actionable insights that drive strategic product and design decisions. Your role will involve understanding evolving behavioral shifts, exploring new verticals, and innovating with new business models and technologies. The ideal candidate for this position is someone who enjoys collaborating with other experts to find elegant solutions to challenging problems. You should have a strong sense of ownership and a can-do attitude. You will lead research projects with confidence and work effectively in a collaborative environment across multiple geographies. Your role will involve participating in all phases of the research, strategy, and design process, from framing the problem to defining the vision and future state experience. You will develop key insights along the product lifecycle and plan and direct experience research using various methods such as usability lab studies, field studies, remote testing, and more. Your ability to analyze and synthesize findings without bias will be essential in articulating insights and implications. In addition, you will collaborate with design and business stakeholders, contribute to product design and development, and educate peers and stakeholders on behalf of the voice of the customer. Your role will also involve contributing to thought leadership, managing timelines, and supporting efforts to broaden the understanding and community connected to Experience Research. To succeed in this role, you should have practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle. You must possess excellent communication skills, have a passion for CX/Experience research, and be able to navigate complex projects with multiple stakeholders. An advanced degree or equivalent work experience in a related field is preferred. If you are a self-motivated researcher with a passion for creating exceptional customer experiences and driving innovation, we invite you to join our team at Mastercard and be part of shaping the future of customer-centric design and product development.,

You will be joining a strategic studio within Zensciences, dedicated to shaping the future of brands, video, and digital experiences. With 15-20+ years of experience in branding, design leadership, experience strategy, and platform innovation, you will lead as the VP of Brand, Experiences & Platforms. Your role involves defining the long-term creative and growth strategy for the studio, championing bold design ideas, and translating brand strategy into immersive storytelling. You will also be responsible for leading brand definition, identity creation, and system design, as well as driving UX/UI and platform development for websites, apps, and digital solutions. As the VP, you will own the P&L for the unit, drive revenue expansion through new business opportunities, and build strategic partnerships for major brand transformation engagements. Your leadership will extend to team building, fostering a culture of creative excellence, and collaborating cross-functionally with various units. Additionally, you will act as an executive sponsor to C-suite clients, represent the studio at industry forums, and lead thought leadership initiatives. The ideal candidate will have 15-20 years of experience in brand strategy, design leadership, and platform innovation, preferably in an agency or consulting background. Deep expertise in design systems, UX/UI, creative technologies such as AR/VR, spatial design, video, and metaverse is crucial. A proven track record of scaling brand experiences for global clients, entrepreneurial mindset, and strong commercial acumen are essential qualities for this role. This is an opportunity to leverage Zensciences" award-winning work in branding and experience, operate an independent unit with strategic freedom, push boundaries in digital design, and drive growth by owning and scaling a creative P&L with full executive support. If you are passionate about leading high-impact teams, creating memorable brand experiences, and innovating in the digital space, this role is tailored for you.,