Service Design Senior Associate

0 - 4 years

5 - 10 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

As an Experience Design Senior Associate in Business Banking, you will play a pivotal role in creating seamless, accessible, and impactful user experiences for our products and services. You will collaborate with cross-functional teams to deliver solutions that align user needs with business goals, driving continuous improvement and strategic thinking.

Job responsibilities

  • Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms
  • Apply advanced knowledge of information architecture and storyboarding to enhance navigation and user satisfaction
  • Conduct data-driven analyses to inform design decisions and transform information into valuable insights
  • Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines
  • Operate with an iterative design mindset, using user feedback to continuously improve experiences
  • Assist in analyzing market trends and user research to inform design and contribute to strategic thinking
  • Design and iterate flows, screens, and service blueprints for AI-enabled features across web and mobile

Required qualifications, capabilities, and skills

  • Three years in a user experience design or equivalent role focused on digital products and services
  • Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite
  • Experience designing and optimizing user experiences across web, mobile, and other digital channels
  • Previous experience interpreting complex data and transforming it into actionable insights
  • Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies
  • Experience with AI integration and collaborating with AI prompt engineers to deliver AI solutions
  • Demonstrated work on AI-enabled or data-assisted products such as assistive UIs, recommendations, or workflow copilots

Preferred qualifications, capabilities, and skills

  • Experience with conversational design/UI and strategy
  • Experience designing for Ficial Services scenarios such as onboarding, payments, lending, or banker tools
  • Exposure to JTBD methods, prompt design, or evaluation frameworks for AI UX
  • Practical familiarity with responsible AI principles and firm controls/goverce processes

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JPMorgan Chase Bank logo
JPMorgan Chase Bank

Financial Services

New York

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