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Accenture
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Service Delivery Ops Specialist

Service Delivery Ops Specialist

Accenture

7 - 11 years

3 - 7 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

aml cdd kyc enhanced due diligence pep risk assessments project management anti money laundering investment banking regulatory financial services aioc-s01576010 stakeholder management service delivery recruitment delivery operations performance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: KYC Screening - Know Your Customer (KYC)
Designation: Service Delivery Ops Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years

What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the followingCorporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential.Attributes to succeed in this roleAbility to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence.
What are we looking for? Good Communication Skills

Knowledge of the regulatory environment is highly desirable

Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process

Should have handled a Team size of min.15-20

Good people management skills

Performance management/reviews

Investment Banking skills preferred

Good stakeholder management skills

Deep understanding of the end-to-end KYC and client on-boarding processes

Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs)

Willing to occasionally attend conference call meetings outside normal business hours

Ability to be highly flexible and react swiftly to changing priorities and urgent situations
Roles and Responsibilities:

Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards

Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy

Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas

Schedule, allocate and review work of team members for accuracy and completeness

Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly

Support the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news

Establish and maintain excellent working relationships with stakeholders at all levels

Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions.
Qualification
Any Graduation

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Service Delivery Ops Specialist